part time support lead

Five Below•Kansas City, MO

About The Position

The Support Lead helps oversee daily store activities and associates, ensuring effective performance and excellent customer service. The role supports store leadership with customer experience, receiving and organizing stock, onboarding and training associates, merchandising, sales, expense control, and store maintenance. The Support Lead may act as Manager on Duty and take responsibility for store operations, staff management, customer service, and urgent issues. The position also includes opening and closing the store, including securing cash, locking doors, and setting alarms. The job description notes that responsibilities are not all-inclusive and that the Store Manager may determine additional duties based on store needs.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required as needed.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to operate a cash register, move merchandise weighing up to 25 lbs, place and remove merchandise at heights of 5–10 feet, climb ladders, and frequently kneel, bend, twist, stoop, and move throughout the sales floor and stock room.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact with customers.
Train the crew on the B.E.S.T. customer service experience and help ensure guests have a fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth daily operations.
Support onboarding and ongoing associate training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager based on store needs.