Support Lead Part Time

Five Below•Humble, TX

11d•Onsite

About The Position

Five Below is seeking a part-time Support Lead to help oversee store associates and daily operations while delivering an excellent customer experience. The role supports customer service, receiving and organizing merchandise, merchandising, sales, expense control, associate onboarding and training, and store maintenance. The Support Lead may act as Manager on Duty and take responsibility for store operations when needed, including opening or closing the store and addressing urgent issues. Additional responsibilities may be assigned by the Store Manager based on store needs. The role requires a flexible schedule to meet business needs, including day, evening, and weekend shifts, with possible overnight shifts and travel as required. The position is hourly and starts at $11.50.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform essential job functions in compliance with applicable laws.
Ability to work a flexible schedule, including days, evenings, and weekends, with possible overnight shifts and travel as required.
Ability to identify and discern email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Frequently operate a cash register.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Frequently ascend and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange accurate information with customers, managers, and coworkers by telephone and face-to-face.
Frequently move across the sales floor and between the sales floor and stock room to assist customers and retrieve or put away merchandise.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal customer contact and train the crew on the B.E.S.T. customer service experience.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support onboarding and ongoing training of associates on store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager based on store needs.