Support Lead Part Time

Five Below • East Peoria, IL

8d • Onsite

About The Position

The Support Lead helps oversee store associates and daily operations at Five Below, ensuring excellent customer service and efficient execution of store procedures. The role trains and supports associates, assists with stocking and merchandising, drives sales, controls expenses, and serves as Manager on Duty when needed. It also includes opening and closing responsibilities and routine store maintenance. This is a part-time, hourly position starting at $15.50.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform essential job functions in compliance with applicable laws.
• Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts and travel as required.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to operate a cash register; move merchandise weighing up to 25 pounds and place or retrieve merchandise at heights of 5–10 feet; frequently use ladders; kneel, bend, twist, and stoop; move around the sales floor and stock room; communicate accurately with customers and coworkers; and remain upright in a stationary position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide a positive customer experience through personal contact and fast, friendly checkout.
• Train crew members on the B.E.S.T. customer service experience.
• Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
• Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
• Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
• Support onboarding and ongoing training on store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by improving merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform additional responsibilities as determined by the Store Manager based on store needs.

Benefits

• The job posting refers applicants to a benefits site for information about benefits and perks, including health coverage and financial and personal wellness support.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED