Support Lead Part Time

Five Below•East Peoria, IL

About The Position

The Support Lead helps oversee store associates and daily store activities, ensuring effective performance and excellent customer service. The role trains and supports associates, assists with merchandise receiving and organization, and helps drive sales while controlling expenses. The Support Lead may act as Manager on Duty and take responsibility for store operations, staff management, customer service, and urgent issues. The position also includes opening and closing the store and performing store maintenance. This is an hourly, part-time position starting at $15.50. The listed job description is not all-inclusive; additional responsibilities may be assigned by the Store Manager based on store needs.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule, including day, evening, weekend, and potentially overnight shifts, and travel as required.
Ability to identify and discern email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; climb ladders; kneel, bend, twist, and stoop; communicate and exchange accurate information with customers, managers, and coworkers; and move across the sales floor and between the sales floor and stock room.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide outstanding customer service through personal contact with customers.
Train the crew on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.