Support Lead Part Time

Five Below•Macon, GA

9d•Onsite

About The Position

The Support Lead helps oversee daily store operations and associates while ensuring customers receive excellent, fast, and friendly service. The role trains and supports associates, assists with merchandise receiving and organization, and helps drive sales through merchandising, staff performance, and customer service. The Support Lead may act as Manager on Duty and take responsibility for store operations, staff management, customer service, and urgent issues. The role also manages store opening or closing procedures and performs store maintenance. This is an hourly, part-time position.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts and travel as required.
Ability to identify and discern email and printed instructions related to merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently operate a cash register; move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet; climb ladders; kneel, bend, twist, and stoop; communicate with customers and coworkers; and move across the sales floor and between the sales floor and stock room.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact with customers.
Train the crew on the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout.
Help oversee store associates’ daily activities and ensure duties are performed effectively and customer service is excellent.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive sales and control expenses by identifying ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager based on store needs.