Support Lead Part Time

Five Below•Fresno, CA

7d•Onsite

About The Position

The Support Lead helps oversee store associates and daily activities, promotes excellent customer service, and supports store operations. The role trains crew members to deliver Five Below’s B.E.S.T. customer service experience and helps ensure guests receive a fast, friendly checkout. It also supports receiving and organizing merchandise, associate onboarding and training, sales and expense control, merchandising, and store maintenance. When needed, the Support Lead acts as Manager on Duty and takes responsibility for store operations, staff management, customer service, and urgent issues. The role may also manage the full store opening or closing process, including securing cash, locking doors, and setting alarms. Additional responsibilities may be assigned by the Store Manager based on business needs. This is a part-time, hourly position starting at $17.40. The schedule is flexible to meet business needs and may include day, evening, weekend, and overnight shifts, as well as travel when required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule that may include days, evenings, weekends, overnight shifts, and travel as required.
Ability to operate a cash register frequently.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently ascend and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, by telephone and face-to-face.
Ability to frequently move across the sales floor and between the sales floor and stock room.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members engage customers through personal contact and deliver a positive customer experience.
Train crew members on the B.E.S.T. customer service experience and help provide fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, and setting alarms.
Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
Drive sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform other responsibilities determined by the Store Manager based on store needs.