Support Lead Part Time

Five Below•Ankeny, IA

11d•Onsite

About The Position

The Support Lead helps oversee daily store activities and ensures associates provide excellent customer service and perform their duties effectively. The role supports store sales, merchandising, stock handling, store maintenance, associate onboarding and training, and store opening and closing. When needed, the Support Lead serves as Manager on Duty and takes responsibility for store operations, staff management, customer service, and urgent issues. The position is part-time and hourly, with a starting rate of $11.50.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule, including day, evening, weekend, and potentially overnight shifts, and travel as required.
Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove it at heights of 5–10 feet; ascend and descend ladders; kneel, bend, twist, and stoop; move across the sales floor and to and from the stock room; and communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact with customers.
Train crew members in the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Serve as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Help drive sales and control expenses through merchandising, associate performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager based on store needs.