Support Engineer (Junior Systems Administrator - Contract, Part Time)

Procure Analytics•Atlanta, GA

About The Position

Procure Analytics is hiring a Support Engineer (Junior Systems Administrator) to provide first-line IT support and administer and maintain software, hardware, and server systems for its Atlanta team and overseas remote office. The role spans end-user applications, compute, and storage in the datacenter. The engineer will test, troubleshoot, diagnose, and resolve problems, while contributing to decisions about how applications are architected and implemented across the company. This is a part-time role of approximately 24 hours per week, allocated to end-user IT support (14 hours), proactive systems maintenance and security support (6 hours), and technical training and collaboration on IT projects (4 hours). It is an initial six-month contract, with the potential for extension based on business needs and mutual interest.

Requirements

Must be local to the Atlanta area.
Ability to learn quickly and willingness to take on more complex tasks.
Strong customer and people skills across email, Microsoft Teams, phone, and in-person interactions.
Excellent verbal and written communication skills.
Clear and concise documentation habits.
Detail-oriented, with strong follow-up and follow-through.

Nice To Haves

Two or more years of computer support and software troubleshooting experience.
Experience with Microsoft 365 and Azure.
Foundational security knowledge, such as CompTIA Security+ or equivalent hands-on experience.
Familiarity with AI tools and their security and privacy considerations.

Responsibilities

Provide support for end-user software and hardware.
Deploy, maintain, and repair workstations.
Administer Microsoft 365, Azure, and on-premises Active Directory.
Monitor backups across technology platforms.
Support IT projects and manage related tasks.
Assist with general security initiatives, including endpoint protection and patch compliance, MFA enrollment and conditional access, access reviews and least-privilege changes, onboarding and offboarding account controls, phishing triage, and security awareness.
Support AI security initiatives, including rolling out approved AI tools, advising users on data-handling standards, identifying unapproved AI tool usage, supporting access controls for AI features in Microsoft 365 and Azure, and escalating AI-related risks.
Collaborate with business units to deliver solutions that meet their needs.
Manage multiple support issues and projects, prioritizing across a range of technologies.
Provide technical training and collaborate on team IT projects.