Support Crew (Seasonal)

Alamo Drafthouse • San Francisco, CA

1d • Onsite

About The Position

Alamo Runners support theater guests through food and beverage service while maintaining the company’s hospitality and safety standards. The role helps provide a safe, clean, distraction-free, and enjoyable guest experience. Support Crew members deliver food and beverage orders, respond to guest requests, assist with theater operations, and help keep venue spaces clean and well stocked. This is a seasonal role at the San Francisco venue. It is a tip-shared role: in specified venues, 80% of the total tips go to the FOH and 20% are shared among the BOH; in NY, CO, and Seaport, the FOH participates in one tip share.

Requirements

• Availability to work nights, weekends, and holidays, at least three days per week, including at least one weekend day.
• Ability to move cautiously and collaborate in a loud, sometimes dark, fast-paced environment.
• Ability to bend, duck, crouch, walk up and down stairs, carry multiple plates or trays, and deliver food while limiting disruptions.
• Ability to lift and carry up to 50 pounds at one time and repeatedly throughout the shift.
• Ability to stand and walk for extended periods throughout the shift.
• Ability to maintain physical stamina and coordination in a fast-paced setting.
• Stay up to date on local food and beverage compliance regulations, safety courses, and assigned online training.
• Reliable transportation.
• Ability to climb stairs.

Nice To Haves

• Prior hospitality or guest services experience.
• Prior food and beverage safety or handling experience.

Responsibilities

• Maintain and support company safety standards.
• Conduct food quality checks and deliver food and beverage orders to the correct seats using theater floor maps.
• Know the menu and common allergens, and take appropriate safety precautions.
• Serve alcohol safely, including checking IDs when delivering drinks and monitoring guest consumption in accordance with local and state regulations.
• Check guest tickets to confirm guests are in the correct seats.
• Maintain a cheerful and courteous disposition and communicate efficiently with guests, Production staff, Greeters, and Managers.
• Anticipate guest needs, monitor notifications for guest requests, and support guests while limiting disruptions.
• Clean theaters, lobbies, and restrooms; complete assigned opening and closing duties and maintain cleanliness in high-touch areas.
• Help identify guest issues and report them to the management team.
• Maintain appropriate supply levels, complete prep and side work, and assist with additional operational tasks as needed.
• Complete tasks efficiently and with urgency, and demonstrate strong teamwork.
• Know and follow Alamo policies, procedures, and safety standards.
• Complete other duties as assigned.

Benefits

• Free movies and food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available to full-time and part-time teammates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed