Support Crew (Seasonal)

Alamo Drafthouse • Dallas, TX

2d • Onsite

About The Position

Alamo Runners support theater guests by focusing on food and beverage service while upholding the company’s hospitality and safety standards. The role helps provide guests with a safe, clean, distraction-free, and enjoyable theater experience. Support Crew members deliver orders to the correct seats, respond to guest requests, help maintain venue cleanliness and supplies, and assist with operational tasks. This is a seasonal role in Dallas, Texas, with compensation of $16.00–$19.00. It is a tip-shared role in some venues.

Requirements

• Availability to work nights, weekends, and holidays, at least three days per week, including at least one weekend day.
• Ability to move cautiously and work collaboratively in a loud, sometimes dark, fast-paced environment.
• Ability to bend, duck, crouch, walk up and down stairs, carry multiple plates or trays, and deliver food while limiting disruptions.
• Ability to lift and carry up to 50 pounds at one time and repeatedly during the shift.
• Ability to stand and walk for extended periods throughout the shift.
• Ability to maintain physical stamina and coordination in a fast-paced setting.
• Stay current on local food and beverage compliance regulations, safety courses, and assigned online training.
• Reliable transportation.
• Ability to climb stairs.

Nice To Haves

• Prior experience in hospitality or guest services.
• Prior food and beverage safety or handling experience.

Responsibilities

• Maintain and support all company safety standards.
• Conduct food quality checks and deliver food and beverage orders to the correct seats using theater floor maps.
• Know the menu and common allergens, and take necessary safety precautions.
• Serve alcohol safely by checking IDs when delivering drinks and monitoring guest consumption in accordance with local and state regulations.
• Check guest tickets to confirm guests are in the correct seats.
• Maintain a cheerful, courteous manner and communicate efficiently with guests, Production staff, Greeters, and Managers.
• Anticipate guest needs, monitor notifications, and respond to guest requests while limiting disruptions.
• Clean the theater, lobby, and restrooms, and complete assigned opening and closing duties to maintain cleanliness in high-touch areas.
• Help identify guest issues and report them to management.
• Maintain appropriate supply levels, complete prep and side work, and assist with operational tasks as needed.
• Complete tasks efficiently and with urgency, and demonstrate strong teamwork.
• Know and follow Alamo policies, procedures, and safety standards.
• Complete other duties as assigned.

Benefits

• Free movies and food.
• Paid time off.
• Competitive pay.
• Flexible scheduling.
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available to full-time and part-time teammates.
• Tip sharing: in the listed venues, 80% of the total tips goes to FOH and 20% is split among BOH; in NY, CO, and Seaport, FOH participates in one tip share.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed