Support Crew (Seasonal)

Alamo Drafthouse Cinema • Austin, TX

3d • $16 - $19 • Onsite

About The Position

Alamo Drafthouse Cinema is hiring a seasonal Support Crew member to provide food and beverage service and support theater guests. The role focuses on maintaining the company’s hospitality and safety standards so guests can enjoy a safe, clean, distraction-free, and enjoyable environment. The position works in a loud, sometimes dark, fast-paced setting and includes guest service, food and drink delivery, cleaning, stocking, preparation, and other operational tasks. The role is tip-shared in specified venues: in Texas, California, Raleigh, Omaha, Wrigleyville, and Naples, 80% of the total tips go to the FOH and 20% are shared among the BOH; in New York, Colorado, and Seaport, the FOH participates in one tip share. Compensation is $16.00–$19.00.

Requirements

• Be available to work nights, weekends, and holidays at least three days a week, including at least one weekend day.
• Move cautiously and work collaboratively in a loud, sometimes dark, fast-paced environment.
• Bend, duck, crouch, climb stairs, walk up and down stairs, carry multiple plates or trays, and deliver food while limiting disruptions.
• Lift and carry up to 50 pounds at one time and repeatedly during the shift.
• Stand and walk for extended periods throughout the shift.
• Maintain physical stamina and coordination in a fast-paced setting.
• Stay up to date on local food and beverage compliance regulations, safety courses, and assigned online training.
• Have reliable transportation.

Nice To Haves

• Prior experience in hospitality or guest services.
• Prior food and beverage safety or handling experience.

Responsibilities

• Maintain and support all company safety standards.
• Conduct food quality checks and deliver food and beverage orders to the correct seats using theater floor maps.
• Know the menu and common allergens, and take appropriate safety precautions.
• Serve alcohol safely, including checking IDs when delivering drinks and monitoring guest consumption in accordance with local and state regulations.
• Check guest tickets to ensure guests are seated correctly.
• Maintain a cheerful, courteous disposition and communicate efficiently with Production staff, Greeters, Managers, and guests.
• Anticipate guest needs and monitor notifications for guest requests.
• Support guests while limiting disruptions.
• Clean theaters, lobbies, and restrooms, and complete assigned opening and closing duties to maintain cleanliness across high-touch areas.
• Help identify guest issues and report them to management.
• Maintain appropriate supply stock, complete preparation and side work, and assist with operational tasks as needed.
• Complete tasks efficiently and with a sense of urgency.
• Demonstrate strong teamwork skills and knowledge of company policies, procedures, and safety standards.
• Complete other duties as assigned.

Benefits

• Free movies and food.
• Paid time off.
• Competitive pay.
• Flexible scheduling.
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available to full-time and part-time teammates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed