Support Crew (Seasonal)

Alamo Drafthouse Cinema • Mission, TX

3d • $20 - $23 • Onsite

About The Position

Alamo Drafthouse Cinema is hiring a seasonal Support Crew member to support theater guests through food and beverage service. The role focuses on maintaining Alamo’s hospitality and safety standards so guests can enjoy a safe, clean, distraction-free, and enjoyable environment. Support Crew members work collaboratively with guests, teammates, Production staff, Greeters, and Managers in a fast-paced theater setting. This is a tip-shared role; the posting describes the tip-sharing arrangement as 80% of total tips to the FOH and 20% split among the BOH for specified venues, with different arrangements at other listed venues.

Requirements

• Availability to work nights, weekends, and holidays, at least three days per week, including at least one weekend day.
• Ability to move cautiously and collaborate in a loud, sometimes dark, fast-paced environment.
• Ability to bend, duck, crouch, climb stairs, walk up and down stairs, carry multiple plates or trays, and deliver food while limiting disruptions.
• Ability to lift and carry up to 50 pounds at one time and repeatedly throughout the shift.
• Ability to stand and walk for extended periods throughout the shift.
• Ability to maintain physical stamina and coordination in a fast-paced setting.
• Stay up to date on local food and beverage compliance regulations, safety courses, and assigned online training.
• Reliable transportation.

Nice To Haves

• Prior experience in hospitality or guest services.
• Prior food and beverage safety or handling experience.

Responsibilities

• Maintain and support company safety standards and remain knowledgeable about Alamo policies, procedures, and safety standards.
• Conduct food quality checks and deliver food and beverage orders to the correct seats using theater floor maps.
• Know the menu and common allergens, and take appropriate safety precautions.
• Serve alcohol safely, including checking IDs when delivering drinks and monitoring guest consumption in accordance with local and state regulations.
• Check guest tickets to confirm guests are seated correctly.
• Maintain a cheerful, courteous disposition and communicate efficiently with guests, teammates, Production staff, Greeters, and Managers.
• Anticipate guest needs, monitor guest-request notifications, and support guests while limiting disruptions.
• Clean theaters, lobbies, and restrooms; complete assigned opening and closing duties and maintain cleanliness in high-touch areas.
• Help identify guest issues and report them to management.
• Maintain appropriate supply levels, complete prep and side work, and assist with additional operational tasks as needed.
• Complete tasks efficiently and with a sense of urgency, while demonstrating strong teamwork.
• Complete other duties as assigned.

Benefits

• Free movies and food.
• Paid time off.
• Competitive pay.
• Flexible scheduling.
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available to full-time and part-time teammates.

What This Job Offers

• Education Level: No Education Listed