Support Associate - White House Black Market

Chicos Fas•Fort Worth, TX

7d•Onsite

About The Position

The Support Associate supports a customer- and product-focused sales culture by performing sales operations functions, including merchandise handling, stock processing, and stockroom organization. The role helps ensure products and visual materials are properly received, processed, stored, and available for the sales floor, while supporting store cleanliness and organization. It also contributes to customer service, teamwork, and an inclusive, collaborative store environment. Some duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be 18 years of age or older.
Excellent communication skills.
Excellent customer service skills.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to learn or adapt to technology provided by the company.
Ability to work the majority of the shift standing.
Ability to work quickly and within strict timelines.
Ability to demonstrate teamwork.
Regular attendance is essential to ensure adequate coverage.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to meet the stated physical requirements: constant walking/standing, occasional lifting up to 50 lbs., and frequent climbing.

Nice To Haves

Previous stock or cashier experience preferred.
Exposure to visual merchandising and product placement techniques desired.

Responsibilities

Process merchandise so items are properly stored, ticketed, and easy to locate for sales-floor replenishment; reorganize merchandise to maximize stock space.
Ensure new products are properly merchandised and represented in a timely manner.
Enter receiving documents into the computer system and reconcile merchandise invoices to items received, as applicable.
Complete store-to-store transfers and Locate requests accurately and on time.
Receive and process visual packet materials, props, and signage in a timely manner; properly store stockroom hardware, hangers, and sign holders.
Participate in pricing changes and markdowns.
Alert store management to cash supply needs.
Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement, as directed.
Assist with boutique cleanliness and organization.
Model, support, and promote Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omnichannel experience.
Promote an inclusive and collaborative approach to problem solving and seek development opportunities and feedback.
Perform other duties as assigned.
Communicate with customers, associates, and management, including wearing and communicating with a headset.
Maintain regular attendance to ensure adequate coverage for company objectives.
Work a flexible schedule that may include nights, weekends, and holidays.