Sales Lead - White House Black Market

Chico's FAS, Inc.•Louisville, KY

12d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, keeping the company’s values and guiding principles at the forefront of store operations. The role supports an excellent customer experience and store profitability while helping the team meet performance and behavior standards. It includes overseeing basic store operations, sales and merchandise activities, coaching and developing associates, and modeling customer-service expectations. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to walk and stand constantly for 67–100% of an 8-hour shift.
Ability to lift up to 50 pounds occasionally, for 1–33% of an 8-hour shift.
Ability to climb frequently, for 34–66% of an 8-hour shift.

Nice To Haves

At least 1 year of retail or sales management experience is preferred.

Responsibilities

Establish and communicate expectations, and hold the store team and themselves accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties and merchandise-flow processes.
Supervise associates engaged in sales, inventory receipt, cash-receipt reconciliation, and customer services; use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of sales and promotions and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to meet assigned sales and productivity goals and meet personal sales goals.
Train and coach the selling team on product knowledge for online and in-store products, and assist with locate fulfillment and selling.
Promote a shared vision, model core values, and encourage inclusive, collaborative problem solving.
Communicate with store teams and Store Management to lead positive change; seek development opportunities and feedback to build leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and deliver a cohesive omnichannel experience.
Model sales expectations, communicate product knowledge, recommend merchandise, and help customers locate or obtain products based on their needs and preferences.
Build and maintain customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience; remain current on payment, coupon, return, exchange, security, and other applicable operating policies.
Ensure the team maintains client communication through customer-book use, rewards-program participation, and customer-capture sign-ups.
Support, implement, and follow up on training programs and seminars.
Assist in developing store associates; interpret Key Performance Indicator reports and coach as needed; provide the Store Manager with feedback for associate performance appraisals and evaluations.
Recognize and reward outstanding performance to promote associate and team engagement.
Ensure the Store Team adheres to employment practices and policies.
Perform other duties as assigned.