Sales Lead - White House Black Market

Chico's FAS, Inc.•Rogers, AR

12d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver an excellent customer experience and maximize profitability while contributing to a positive environment where team members can work, learn, and grow. The Sales Lead supports store operations and sales performance, supervises associates, helps ensure appropriate floor coverage, and maintains merchandise and loss-prevention standards. The role motivates, trains, and coaches the sales team; models customer-service and selling practices; supports clienteling and omni-channel service; and assists with associate development, engagement, and adherence to company policies. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to walk and stand constantly for 67–100% of an 8-hour shift.
Ability to lift up to 50 pounds occasionally, for 1–33% of an 8-hour shift.
Ability to climb frequently, for 34–66% of an 8-hour shift.

Nice To Haves

One or more years of retail or sales management experience.

Responsibilities

Set and communicate expectations, and hold the store team and themselves accountable for brand, performance, and behavior standards.
Perform and oversee basic operational activities, including opening and closing duties and merchandise flow processes.
Supervise associates engaged in sales, inventory receipt, cash-receipt reconciliation, and customer services.
Use weekly schedules to help ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions and present and display merchandise in accordance with current promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to meet assigned sales and productivity goals and meet personal sales goals.
Train and coach the selling team on product knowledge for online and in-store products.
Train, coach, and assist with locate fulfillment and selling.
Promote a shared vision, model core values, and encourage inclusive, collaborative problem solving.
Communicate with store teams and Store Management to lead positive change.
Seek personal development opportunities and solicit feedback to build leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and a cohesive omni-channel experience.
Model sales expectations through selling techniques and product knowledge, recommending merchandise or helping customers locate items that meet their needs.
Build and maintain a customer following through clienteling and wardrobing.
Ensure prompt resolution of customer concerns.
Ensure a fast and efficient register experience and stay current on payment, coupon, return, exchange, security, and other operational policies.
Ensure consistent client communication through customer books, rewards-program participation, and customer sign-up capture.
Support, implement, and follow up on training programs and seminars.
Assist with associate development, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Recognize and reward outstanding performance to drive associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.