Sales Lead - White House Black Market

Chico's FAS, Inc.•Highland Village, TX

13d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the center of store operations. The role helps deliver an excellent customer experience and maximize profitability while supporting a positive team environment for learning and growth. The Sales Lead helps oversee store operations and sales performance, including opening and closing duties, merchandise flow, sales-floor coverage, presentation standards, and loss prevention. The role motivates and develops associates through training, coaching, feedback, and recognition; supports customer service and omnichannel selling; and helps maintain compliance with employment practices and store policies. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Physical ability to walk or stand constantly for 67–100% of an 8-hour shift.
Physical ability to lift up to 50 pounds occasionally, for 1–33% of an 8-hour shift.
Physical ability to climb frequently, for 34–66% of an 8-hour shift.

Nice To Haves

One or more years of retail or sales management experience preferred.

Responsibilities

Establish and communicate expectations, holding the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee basic operations, including opening and closing duties and merchandise flow processes.
Supervise associates engaged in sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of sales and promotions and present merchandise according to current promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to meet assigned sales and productivity goals and meet personal sales goals.
Train and coach associates on product knowledge, locate fulfillment, and selling.
Promote a shared vision, model core values, and encourage inclusive, collaborative problem solving.
Communicate with store teams and Store Management to lead positive change; seek feedback and development opportunities to strengthen leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
Demonstrate sales techniques and product knowledge, recommend merchandise, and help customers locate or obtain items based on their needs.
Build and maintain customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and an efficient register experience; remain current on payment, coupon, return, exchange, security, and other operational policies.
Ensure consistent client communication through customer books, rewards participation, and customer-capture sign-ups.
Support, implement, and follow up on training programs and seminars.
Assist with associate development, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Recognize and reward outstanding employee performance to support associate and team engagement.
Ensure the Store Team adheres to employment practices and policies.
Perform other duties as assigned.