Sales Lead - White House Black Market

Chico's FAS, Inc.•Ponce, PR

13d•Onsite

About The Position

The Sales Lead supports store Management in promoting a customer- and product-focused sales culture. The role helps advance great customer experiences and store profitability while upholding the company’s values and guiding principles. The Sales Lead helps oversee store operations, motivate and coach the sales team, support associate development, and deliver a cohesive omnichannel customer experience. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to meet the stated physical requirements: constant walking/standing for 67–100% of an eight-hour shift; occasional lifting up to 50 pounds for 1–33% of a shift; and frequent climbing for 34–66% of a shift.

Nice To Haves

One or more years of retail or sales management experience preferred.

Responsibilities

Set and communicate expectations, and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties, merchandise-flow processes, and other basic operational activities.
Supervise associates engaged in sales, inventory receipt, cash reconciliation, and customer services; use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Stay informed about sales and promotions and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling and presentation, loss prevention, and other duties assigned by Management.
Motivate the sales team to meet sales and productivity goals, while meeting personal sales goals.
Train and coach the team on product knowledge, locate fulfillment, and selling.
Inspire and motivate the store team, model core values, encourage inclusive and collaborative problem-solving, and communicate with Store Management to lead positive change.
Seek personal development opportunities and feedback to strengthen leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
Use sales techniques and product knowledge to recommend merchandise or help customers locate items that meet their needs.
Build and maintain customer relationships through clienteling and wardrobing; support consistent client communication through the customer book, rewards participation, and customer capture sign-up.
Ensure prompt resolution of customer concerns and a fast, efficient register experience; remain current on payment, coupon, return, exchange, security, and other applicable policies.
Support training programs and seminars, help develop associates, interpret KPI reports, coach as needed, and provide performance feedback to the Store Manager.
Recognize and reward outstanding associate performance to encourage engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.
Maintain regular attendance and work a flexible schedule, including nights, weekends, and holidays.