Sales Lead -White House Black Market
Chico's FAS, Inc.•Palm Beach Gardens, FL
•Onsite
About The Position
The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver a strong customer experience and maximize profitability while supporting a team environment focused on learning and growth. Duties may vary by brand. The position is associated with store 3022 at The Gardens Mall; applications may be reviewed when an opening becomes available.
Requirements
- High school diploma or equivalent.
- Must be at least 18 years old.
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Ability to learn or adapt to technology provided by the company.
- Knowledge of administrative aspects of store operations.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Ability to communicate with customers.
- Regular attendance is essential to ensure adequate coverage and meet company objectives.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
Nice To Haves
- At least 1 year of retail or sales management experience preferred.
Responsibilities
- Set and communicate expectations, and hold the store team and self accountable for brand, performance, and behavior standards.
- Perform and oversee opening and closing duties and merchandise-flow processes.
- Supervise associates in sales, inventory receipt, cash reconciliation, and customer services; use weekly schedules to maintain appropriate floor coverage within fiscal guidelines.
- Maintain knowledge of sales and promotions, and present and display merchandise according to current promotions and standards.
- Maintain merchandise-handling, presentation, and loss-prevention standards, along with other duties assigned by Management.
- Motivate the sales team to achieve sales and productivity goals, develop a high-performance culture, and meet personal sales goals.
- Train and coach associates on product knowledge for online and in-store products, as well as locate fulfillment and selling.
- Inspire the store team, model core values, promote an inclusive approach to problem solving, and communicate with store teams and Store Management to lead positive change.
- Seek development opportunities and feedback to strengthen leadership skills.
- Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards, providing a cohesive omnichannel experience.
- Use sales techniques and product knowledge to recommend merchandise or help customers locate or obtain items that meet their needs.
- Build and maintain customer relationships through clienteling and wardrobing, and ensure prompt resolution of customer concerns.
- Ensure efficient register service and maintain current knowledge of payment, coupon, return, exchange, security, and other applicable operational policies.
- Ensure consistent customer communication through customer books, rewards participation, and customer-capture sign-ups.
- Support, implement, and follow up on training programs and seminars.
- Assist in developing store associates, interpret Key Performance Indicator reports, coach as needed, and provide performance feedback to the Store Manager.
- Recognize and reward outstanding performance to support associate and team engagement.
- Ensure the Store Team follows employment practices and policies.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
