Sales Lead - White House Black Market

Chico's FAS, Inc. • Shreveport, LA

13d • Onsite

About The Position

The Sales Lead supports store Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver an excellent customer experience and maximize profitability while contributing to a positive environment for teams to work, learn, and grow.

The Sales Lead helps oversee store operations, sales performance, merchandise presentation, and team development. The position models and promotes personal service and an omnichannel customer experience, supports associate training and coaching, and helps maintain operational, employment, and customer-service standards. Duties may vary by brand.

Requirements

• High school diploma or equivalent.
• Must be 18 years of age or older.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to learn or adapt to company-provided technology.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to communicate with customers.
• Regular attendance is essential to ensure adequate coverage and meet company objectives.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to meet the physical requirements: constant walking or standing for 67–100% of an 8-hour shift, occasional lifting up to 50 lbs. for 1–33% of an 8-hour shift, and frequent climbing for 34–66% of an 8-hour shift.

Nice To Haves

• At least 1 year of retail or sales management experience is preferred.

Responsibilities

• Set and communicate expectations, and hold the store team and themselves accountable for brand, performance, and behavior standards.
• Perform and oversee basic operational activities, including opening and closing duties and merchandise flow processes.
• Supervise associates engaged in sales, inventory receipt, cash reconciliation, or customer services; use weekly schedules to help maintain appropriate floor coverage within fiscal guidelines.
• Maintain knowledge of current sales and promotions and present and display merchandise according to current promotions and standards.
• Maintain standards for merchandise handling and presentation, loss prevention, and other duties as directed by Management.
• Motivate the sales team to meet assigned sales and productivity goals, develop a high-performance culture, and meet personal sales goals.
• Train and coach associates on product knowledge for online and in-store products, locate fulfillment, and selling.
• Promote a shared vision, model core values, and encourage inclusive, collaborative problem solving.
• Communicate with store teams and Store Management to help lead positive change; seek development opportunities and feedback to strengthen leadership skills.
• Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and a cohesive omnichannel experience.
• Model sales expectations through selling techniques and product knowledge; recommend or locate merchandise to meet customer needs and preferences.
• Build and maintain customer relationships through clienteling and wardrobing, and ensure prompt resolution of customer concerns.
• Support a fast and efficient register experience and remain current on applicable payment, coupon, return, exchange, security, and other operational policies.
• Ensure consistent client communication through customer books, rewards-program participation, and customer-capture sign-up.
• Support and follow up on training programs and seminars.
• Assist with associate development, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
• Promote associate and team engagement by recognizing and rewarding outstanding performance.
• Ensure the Store Team adheres to employment practices and policies.
• Perform other duties as assigned.

Benefits

• Accommodation is available to applicants with disabilities during the application process; applicants may contact their local Store Manager to request accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED