Sales Lead - White House Black Market

Chico's FAS, Inc.•Tampa, FL

12d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles central to store operations. The role helps deliver an excellent customer experience and maximize profitability while supporting a workplace where team members can learn and grow. The position may be found across multiple brands, and some duties may vary by brand. The Sales Lead oversees and performs store operations, helps drive sales and productivity, coaches and develops associates, and models the company’s personal-service standards. The role also supports customer relationships, effective team communication, training, and adherence to employment practices and policies. Regular attendance and a flexible schedule, including nights, weekends, and holidays, are required.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 1 year of retail or sales management experience is preferred.

Responsibilities

Set and communicate expectations, and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties, merchandise flow, and other basic operational activities.
Supervise associates involved in sales, inventory receipt, cash reconciliation, and customer services; use weekly schedules to maintain appropriate floor coverage within fiscal guidelines.
Maintain knowledge of sales and promotions and present merchandise according to current promotions and standards.
Maintain standards for merchandise handling and presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to meet sales and productivity goals, while also meeting personal sales goals.
Train and coach team members on product knowledge, locate fulfillment, and selling.
Inspire the store team, model core values, promote inclusion and collaboration, and communicate with Store Management and store teams to support positive change.
Seek development opportunities and feedback to strengthen leadership skills.
Model and teach Most Amazing Personal Service (MAPS) principles and standards, providing a cohesive omnichannel experience.
Demonstrate sales techniques and product knowledge, recommend merchandise, and help customers locate or obtain items suited to their needs and preferences.
Build and maintain customer relationships through clienteling and wardrobing, and ensure prompt resolution of customer concerns.
Ensure a fast, efficient register experience and stay current on payment, coupon, return, exchange, security, and other applicable operating policies.
Maintain consistent client communication through the customer book, rewards participation, and customer-capture sign-up.
Support and follow up on training programs and seminars.
Assist with associate development, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Promote associate and team engagement by recognizing and rewarding outstanding performance.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.