Sales Lead -White House Black Market

Chico's FAS, Inc.•Boca Raton, FL

14d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles central to store operations. The role helps deliver an excellent customer experience and maximize profitability while contributing to a positive environment for team members to work, learn, and grow. The Sales Lead oversees store operations and sales activities, supports and develops associates, models customer service standards, and helps achieve sales and productivity goals. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 1 year of retail or sales management experience is preferred.

Responsibilities

Set and communicate clear expectations, and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties and merchandise-flow processes.
Supervise associates involved in sales, inventory receipt, cash-receipt reconciliation, and customer services; use weekly schedules to ensure floor coverage within fiscal guidelines.
Stay informed about current sales and promotions and present and display merchandise according to promotions and standards.
Maintain standards for merchandise handling and presentation, loss prevention, and other duties assigned by Management.
Motivate the sales team to meet sales and productivity goals and meet personal sales goals.
Train and coach the selling team on product knowledge for online and in-store merchandise, and assist with locate fulfillment and selling.
Promote a shared vision, model core values, encourage inclusive and collaborative problem solving, and communicate with store teams and Store Management to lead positive change.
Seek personal development opportunities and solicit feedback to build leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
Demonstrate sales techniques and product knowledge, recommend merchandise, and help customers locate or obtain items suited to their needs and preferences.
Build and maintain customer relationships through clienteling and wardrobing, and promptly resolve customer concerns.
Ensure efficient register service and remain current on payment, coupon, return and exchange, security, and other applicable operating policies.
Ensure consistent client communication through use of the customer book, rewards program participation, and customer-capture sign-up.
Support, implement, and follow up on training programs and seminars.
Assist in developing store associates; interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Recognize and reward outstanding employee performance to drive associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.
Maintain regular attendance and work a flexible schedule, including nights, weekends, and holidays.