Sales Associate - White House Black Market
About The Position
The Sales Associate supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles reflected in store operations. The role focuses on delivering a great customer experience while supporting store profitability. The associate provides styling and product assistance, meets sales goals, maintains merchandise and visual standards, and contributes to smooth store operations. The position may be offered across multiple brands, and some duties may vary by brand. The company accepts applications on an ongoing basis; applying does not necessarily mean the position is currently open. Accommodation is available to applicants with disabilities.
Requirements
- High school diploma or equivalent.
- Must be at least 18 years of age.
- Excellent communication skills.
- Excellent customer service skills.
- Ability to learn or adapt to technology provided by the company.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Ability to communicate with customers, Associates, and Management.
- Regular attendance to ensure adequate coverage and meet company objectives.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
Nice To Haves
- Retail or sales experience preferred.
Responsibilities
- Meet company sales goals by using sales techniques, communicating product knowledge, and recommending or locating merchandise to meet customer needs.
- Stay current on sales, promotions, pricing, visual standards, merchandise handling, and loss-prevention practices.
- Participate in visual directives, including monthly store sets, zone maintenance, floor sets, window changes, visual presentations, and signage placement.
- Model and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
- Resolve customer concerns promptly.
- Provide a fast and efficient register experience and follow applicable payment, coupon, return, exchange, security, and operational policies.
- Reinforce customer buying decisions at checkout and achieve add-on goals, including gift card sales.
- Sign customers up for the reward program.
- Build and maintain a customer following through clienteling and wardrobing; use the customer book for consistent client communication.
- Know current product fit and style assortments available in store and online.
- Support replenishment activities to keep the store stocked and assist with locate fulfillment.
- Assist with boutique cleanliness and organization.
- Promote inclusive collaboration in problem solving, seek personal development opportunities, and solicit feedback.
- Perform other duties as assigned.
- Maintain regular attendance and work a flexible schedule, including nights, weekends, and holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
