Sales Associate - White House Black Market

Chico's FAS, Inc.•Estero, FL

13d•Onsite

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role focuses on delivering a strong customer experience and contributing to store profitability. The associate supports sales, customer service, store presentation, replenishment, fulfillment, and boutique organization while collaborating with the team and seeking opportunities for personal growth. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to company-provided technology.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance to ensure adequate coverage for company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals by using sales techniques and product knowledge, recommending merchandise, and helping customers find products suited to their needs.
Maintain knowledge of current sales and promotions, pricing, and visual standards.
Follow merchandise handling, presentation, loss prevention, and other standards as directed by Management.
Participate in visual directives, including monthly store sets and zone maintenance.
Model and promote Most Amazing Personal Service (MAPS) principles and standards, delivering a cohesive omnichannel experience.
Resolve customer concerns promptly.
Provide a fast, efficient register experience and follow policies for payments, coupons, returns, exchanges, security, and other applicable operations.
Reinforce buying decisions at checkout and achieve add-on goals, including gift card sales.
Sign customers up for the reward program.
Build and maintain customer relationships through clienteling and wardrobing.
Know current product fit and style assortments available in store and online.
Maintain consistent client communication using the customer book.
Support replenishment activities to keep the store full and abundant.
Assist with locate fulfillment.
Assist with visual directives, including floor sets, window changes, visual presentations, and signage placement.
Help maintain boutique cleanliness and organization.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.