Sales Associate - White House Black Market
About The Position
The Sales Associate supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles reflected in store operations. The role helps deliver a strong customer experience and maximize store profitability through sales, product knowledge, clienteling, checkout support, replenishment, visual merchandising, and boutique upkeep. The position may be found in multiple brands, and some duties may vary by brand. Applicants may apply even when the position is not currently open; applications are reviewed when an opening becomes available.
Requirements
- High school diploma or equivalent.
- Must be at least 18 years of age.
- Excellent communication skills.
- Excellent customer service skills.
- Ability to learn or adapt to technology provided by the company.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Ability to communicate with customers, Associates, and Management.
- Regular attendance is essential to ensure adequate coverage and meet company objectives.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
Nice To Haves
- Retail or sales experience preferred.
Responsibilities
- Meet company sales goals using sales techniques and product knowledge, recommending or locating merchandise according to customer needs and preferences.
- Maintain knowledge of current sales and promotions, pricing, and visual standards.
- Follow merchandise handling, presentation, loss prevention, and other standards as directed by Management.
- Participate in visual directives, including monthly store sets and zone maintenance.
- Model and promote Most Amazing Personal Service (MAPS) principles and provide a cohesive omnichannel experience.
- Ensure prompt resolution of customer concerns.
- Provide a fast and efficient register experience while following policies for payments, coupons, returns, exchanges, security, and other operations.
- Reinforce purchasing decisions at checkout and achieve add-on goals, including gift card sales.
- Enroll clients in the rewards program.
- Build and maintain a customer following through clienteling and wardrobing.
- Maintain knowledge of product fit and style assortment available in store and online.
- Communicate consistently with clients using the customer book.
- Support replenishment activities to keep the store full and abundant.
- Assist with locate fulfillment.
- Assist with floor sets, window changes, visual presentations, signage placement, and other visual directives as directed.
- Assist with boutique cleanliness and organization.
- Promote an inclusive and collaborative approach to problem solving.
- Seek personal development opportunities and readily solicit feedback.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
