Sales Associate - White House Black Market

Chico's FAS, Inc.•Germantown, TN

13d

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture. The role helps deliver a strong customer experience and maximize profitability while keeping the company’s values and guiding principles at the forefront of store operations. The associate contributes to sales, customer service, store presentation, operational activities, and an inclusive, collaborative team environment. Some duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance is essential to ensure adequate coverage.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals by using sales techniques, sharing product knowledge, and recommending or locating merchandise based on customer needs and preferences.
Stay informed about current sales and promotions and maintain pricing and visual standards.
Follow standards for merchandise handling, presentation, loss prevention, and other duties assigned by Management.
Participate in visual directives, including monthly store sets and zone maintenance.
Model and promote Most Amazing Personal Service (MAPS) principles and provide a cohesive omnichannel experience.
Resolve customer concerns promptly.
Provide a fast and efficient register experience while following policies for payments, coupons, returns, exchanges, security, and other applicable operations.
Reinforce customer buying decisions at checkout and meet add-on goals, including gift card sales.
Enroll clients in the rewards program.
Build and maintain customer relationships through clienteling and wardrobing.
Know the current product fit and style assortment available in store and online.
Maintain consistent client communication using the customer book.
Support replenishment activities to keep the store full and abundant.
Assist with locate fulfillment.
Assist with visual directives, including floor sets, window changes, visual presentations, and signage placement.
Help maintain boutique cleanliness and organization.
Promote an inclusive and collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.