Sales Associate - White House Black Market

Chico's FAS, Inc.•Norcross, GA

12d•Onsite

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture. The role helps deliver a great customer experience and maximize store profitability while putting the company’s values and guiding principles at the forefront of store operations. The position focuses on sales, customer service, merchandising, store operations, and teamwork. Duties may vary between brands. Applications are accepted for store-team opportunities; an applied-for position may not currently be open.

Requirements

Must be at least 16 years of age.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance is essential to ensure adequate coverage for company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals by using sales techniques, communicating product knowledge, recommending merchandise, and helping customers locate or obtain products suited to their needs.
Maintain knowledge of current sales, promotions, pricing, and visual standards.
Follow standards for merchandise handling, presentation, loss prevention, and other duties assigned by Management.
Participate in visual directives, including monthly store sets and zone maintenance.
Model and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
Resolve customer concerns promptly.
Provide a fast and efficient register experience while following applicable policies and procedures for payments, coupons, returns, exchanges, security, and other operations.
Reinforce buying decisions at checkout and achieve add-on goals, including gift card sales.
Enroll clients in the rewards program.
Build and maintain customer relationships through clienteling and wardrobing.
Know current product fit and style assortment offerings in store and online.
Maintain consistent client communication using the customer book.
Support replenishment activities to keep the store full and abundant.
Assist with locate fulfillment.
Assist with visual directives, including floor sets, window changes, visual presentations, and signage placement.
Help maintain boutique cleanliness and organization.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.