Sales Associate - White House Black Market
About The Position
The Sales Associate supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver a great customer experience and maximize profitability by meeting sales goals, sharing product knowledge, maintaining merchandise and visual standards, and supporting store operations. Sales Associates provide personal service, build customer relationships through clienteling and wardrobing, and help maintain a full, organized, and welcoming boutique. Duties may vary by brand.
Requirements
- High school diploma or equivalent.
- Must be at least 18 years old.
- Excellent communication skills.
- Excellent customer service skills.
- Ability to learn or adapt to technology provided by the company.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Ability to communicate with customers, Associates, and Management.
- Regular attendance is essential to ensure adequate coverage and meet company objectives.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Physical ability to walk and stand constantly for 67–100% of an 8-hour shift.
- Physical ability to lift up to 50 pounds occasionally, for 1–33% of an 8-hour shift.
- Physical ability to climb frequently, for 34–66% of an 8-hour shift.
Nice To Haves
- Retail or sales experience preferred.
Responsibilities
- Meet company sales goals using sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
- Stay informed about current sales and promotions and maintain pricing and visual standards.
- Follow standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
- Participate in visual directives, including monthly store sets and zone maintenance.
- Model and promote Most Amazing Personal Service (MAPS) principles and provide a cohesive omni-channel experience.
- Resolve customer concerns promptly.
- Provide a fast and efficient register experience while following applicable policies for payments, coupons, returns, exchanges, security, and operations.
- Reinforce buying decisions at checkout and achieve add-on goals, including gift card sales.
- Enroll clients in the reward program.
- Build and maintain a customer following through clienteling and wardrobing.
- Know current product fit and style assortments available in store and online.
- Maintain consistent client communication using the customer book.
- Support replenishment activities to keep the store full and abundant.
- Assist with locate fulfillment.
- Assist with floor sets, window changes, visual presentations, signage placement, and other visual directives as directed.
- Help maintain boutique cleanliness and organization.
- Promote an inclusive, collaborative approach to problem solving.
- Seek personal development opportunities and solicit feedback.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
