Sales Lead - White House Black Market (Destin Commons)
About The Position
The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles informing store operations. The role helps deliver an excellent customer experience and maximize profitability while supporting a workplace where team members can learn and grow. The Sales Lead oversees store activities, supports sales and merchandising standards, coaches and develops associates, and helps create an inclusive, high-performing team. The position also models customer service and sales behaviors, supports customer relationship-building, and helps ensure adherence to company policies and procedures. Duties may vary by brand.
Requirements
- High school diploma or equivalent.
- Must be 18 years of age or older.
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Ability to learn or adapt to technology provided by the company.
- Knowledge of administrative aspects of store operations.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Ability to communicate with customers.
- Regular attendance is essential to ensure adequate coverage and meet company objectives.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
Nice To Haves
- One or more years of retail or sales management experience preferred.
Responsibilities
- Set clear expectations and hold the store team and self accountable for brand, performance, and behavior standards.
- Perform and oversee basic operational activities, including opening and closing duties and merchandise flow processes.
- Supervise associates involved in sales, inventory receipt, cash reconciliation, and customer services; use weekly schedules to maintain appropriate floor coverage within fiscal guidelines.
- Maintain knowledge of current sales and promotions and present and display merchandise according to current promotions and standards.
- Maintain standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
- Motivate the sales team to meet sales and productivity goals, develop a high-performance culture, and meet personal sales goals.
- Train and coach associates on product knowledge, locate fulfillment, and selling.
- Motivate and inspire the store team, model core values, and promote an inclusive, collaborative approach to problem solving.
- Communicate with store teams and Store Management to help lead positive change, and seek feedback and development opportunities to strengthen leadership skills.
- Model and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
- Demonstrate sales techniques and product knowledge, recommend merchandise, and help customers locate or obtain products suited to their needs and preferences.
- Build and maintain customer relationships through clienteling and wardrobing.
- Ensure prompt resolution of customer concerns.
- Support a fast and efficient register experience and remain current on policies for payments, coupons, returns and exchanges, security, and other operations.
- Ensure consistent client communication through customer books, rewards program participation, and customer sign-up capture.
- Support, implement, and follow up on training programs and seminars.
- Assist in associate development, interpret Key Performance Indicator reports, coach as needed, and provide performance feedback to the Store Manager.
- Promote associate and team engagement by recognizing and rewarding outstanding performance.
- Ensure the Store Team follows employment practices and policies.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
