Support Associate - White House Black Market

Chico's FAS, Inc.•Charlotte, NC

12d•Onsite

About The Position

The Support Associate supports a customer- and product-focused sales culture by performing sales operations functions, including merchandise handling, stock processing, and stockroom organization. The role helps ensure merchandise is stored, ticketed, located, and replenished effectively; supports timely merchandising of new products; and assists with receiving, transfers, pricing changes, markdowns, visual directives, and boutique organization. The Support Associate also promotes the Most Amazing Personal Service (MAPS) principles and standards and contributes to an inclusive, collaborative team environment. Duties may vary among brands.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to learn or adapt to technology provided by the company.
Ability to work the majority of the shift standing.
Ability to work quickly and within strict timelines.
Ability to demonstrate teamwork.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to communicate with customers, Associates, and Management, and to wear and communicate using a headset.

Nice To Haves

Previous stock or cashier experience.
Exposure to visual merchandising and product placement techniques.

Responsibilities

Process merchandise, ensuring items are properly stored, ticketed, and easy to locate for sales-floor replenishment; reorganize merchandise to maximize stock space.
Ensure new products are properly merchandised and represented in a timely manner.
Enter receiving documents into the computer system and reconcile merchandise invoices to received items as applicable.
Complete store-to-store transfers and Locate requests accurately and promptly.
Receive and process visual packet materials, props, and signage; properly store stockroom hardware, hangers, sign holders, and related items.
Participate in pricing changes and markdowns.
Alert store management to cash supply needs.
Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement, as directed.
Assist with boutique cleanliness and organization.
Model, support, and promote MAPS principles and standards, offering a cohesive omnichannel experience.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.