Support Analyst II

Lyon College • Little Rock, AR

17h • Onsite

About The Position

Lyon College is seeking a Support Analyst II to join its Information Technology team and support the School of Dental Medicine in Little Rock, Arkansas. This full-time, non-exempt role supports an educational environment where technology helps prepare future dental professionals. The analyst resolves technology issues for the campus community and helps keep users and systems productive, including in specialized educational technology settings.

The role involves troubleshooting hardware, software, applications, and connectivity; installing and maintaining computers, software, and network-connected devices; and providing patient user support and training. The analyst collaborates with IT specialists, documents issues and procedures, supports cybersecurity and system monitoring, and contributes to data integrity and disaster recovery efforts. Lyon College values curiosity, initiative, adaptability, continuous learning, teamwork, and customer service.

Requirements

• High school diploma or equivalent; a bachelor's degree is preferred.
• 1–3 years of IT support experience or experience in a related technical role.
• Solid experience with Windows, macOS, computer hardware, and common software applications.
• Familiarity with networking fundamentals, including TCP/IP, DNS, and DHCP.
• Experience using ticketing systems and remote support tools.
• Understanding of cybersecurity fundamentals and data privacy.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work independently and be a dependable member of a larger team.

Nice To Haves

• A bachelor's degree.
• Experience in higher education or another educational environment.
• Experience supporting medical or dental simulation equipment.
• Experience supporting specialized educational or technical environments.
• Curiosity, initiative, adaptability, and willingness to learn.

Responsibilities

• Diagnose and resolve hardware, software, application, and connectivity issues for the campus community.
• Install, configure, maintain, and troubleshoot computers, software, and network-connected devices.
• Provide friendly user support and training to people with varying levels of technical ability.
• Collaborate with IT specialists to implement technologies, improve services, and address complex challenges.
• Track issues, solutions, and procedures in documentation.
• Support cybersecurity, system monitoring, data integrity, and disaster recovery efforts.
• Learn new systems, expand technical knowledge, and contribute to improving the technology experience at Lyon College.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED