Oversight & Support Analyst II

Merrick Bank • South Jordan, UT

7d

About The Position

The Oversight & Support Analyst II owns complex analytics and process-improvement workstreams supporting first-line risk functions across Non-Card Operations, including Recreational Lending, Flow Lending, Deposit Operations, and Merchant Operations. The role standardizes first-line governance and provides cross-functional project support in partnership with OCM/PMO, Compliance, Audit, Risk, Technology, and business owners.

The Analyst II develops operational performance and risk analytics, builds Power BI datasets and dashboards, defines KRIs and KPIs, and produces executive-ready reporting. The role also leads evidence collection and completeness checks for assigned changes and issues, updates process documentation and RCSA/control links, and administers SharePoint structures for assigned areas. It includes coaching Analyst I team members and supporting knowledge management and related systems.

Requirements

• Bachelor’s degree in business, analytics, information systems, or a related field, or equivalent experience.
• At least 4 years of experience in financial services.
• At least 2 years of experience in analytics, operations risk/QA, or first-line support.
• Advanced Excel skills.
• Intermediate-to-advanced Power BI skills, including modeling and DAX.
• Working knowledge of SharePoint administration.
• Strong written communication skills and ability to create executive-ready visuals.

Nice To Haves

• SQL/DAX optimization skills.
• Experience with ServiceNow or Archer.
• Lean/Kaizen facilitation experience.
• Experience automating routine data or records tasks using Power Automate or scripts.

Responsibilities

• Provide first-line risk support for Non-Card Operations, including Recreational Lending, Flow Lending, Deposit Operations, and Merchant Operations.
• Standardize first-line governance through documentation, evidence collection, RCSA mapping, issue management, and KRIs/KPIs.
• Deliver cross-functional project support with OCM/PMO, Compliance, Audit, Risk, Technology, and business owners.
• Build Power BI reports and datasets, write DAX measures, and document definitions and data lineage.
• Perform trend and root-cause analysis and translate insights into prioritized actions.
• Own evidence collection and completeness checks for assigned changes and issues, and verify sustainability.
• Update SOPs, process maps, and RCSA/control links for owned processes.
• Administer SharePoint sites, including structure, permissions, and metadata.
• Automate routine data and records tasks using Power Automate or scripts where appropriate.
• Partner cross-functionally and coach Analyst I team members on documentation and analytics standards.
• Support project and portfolio intake, status tracking, RAID logs, and executive updates.
• Coordinate access evidence and user access reviews in partnership with IAM/IT.
• Support third-party and vendor oversight, including SLAs/KPIs, attestations, and testing coordination.
• Support exam and audit readiness through artifact management, sampling support, and walkthrough preparation.
• Comply with the Bank’s internal control policies and procedures and applicable laws and regulations.
• Communicate operational problems, noncompliance, policy violations, or illegal acts.

Benefits

• Competitive pay, including a bonus target or variable pay incentive program.
• Medical, dental, and vision benefits.
• 401(k) plan with company match.
• Short- and long-term disability coverage.
• Wellness programs.
• Group life and AD&D insurance.
• Paid vacation, sick days, and bank holidays.
• Employee engagement activities, including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, and service recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level