Oversight & Support Analyst II

Merrick Bank • South Jordan, UT

5d • Onsite

About The Position

The Oversight & Support Analyst II provides first-line risk support for Non-Card Operations, including Recreational Lending, Flow Lending, Deposit Operations, and Merchant Operations. The role owns complex analytics and process-improvement workstreams, designs dashboards and KRIs/KPIs, leads evidence collection for assigned changes and issues, and administers SharePoint structures for assigned areas. It also supports cross-functional projects, operational performance and risk reporting, and knowledge management and systems involving SharePoint, Power BI, and related tools. The Analyst II mentors Analyst I team members and produces executive-ready reporting.

The role partners with OCM/PMO, Compliance, Audit, Risk, Technology, and business owners to standardize first-line governance, including documentation, evidence, RCSA mapping, issue management, and KRIs/KPIs. Work includes analytics and reporting, risk and change execution, SharePoint administration, process mapping and improvement, change-management integration, access evidence and user access review coordination, third-party/vendor support, and exam and audit readiness.

The position is performed in an office environment and involves prolonged seated work and prolonged use of computer equipment. Some stress may occur. Work location and schedule expectations may vary based on the role, business needs, and hiring requirements, and will be confirmed during the hiring process. Travel is generally not required.

Requirements

• Bachelor’s degree in business, analytics, information systems, or a related field, or equivalent experience.
• At least 4 years of experience in financial services.
• At least 2 years of experience in analytics, operations risk/quality assurance, or first-line support.
• Advanced Excel skills.
• Intermediate-to-advanced Power BI skills, including modeling and DAX.
• Working knowledge of SharePoint administration.
• Strong written communication skills and ability to create executive-ready visuals.

Nice To Haves

• SQL/DAX optimization skills.
• Experience with ServiceNow or Archer.
• Lean/Kaizen facilitation experience.

Responsibilities

• Provide first-line risk support for Non-Card Operations, including Recreational Lending, Flow Lending, Deposit Operations, and Merchant Operations.
• Standardize first-line governance practices for documentation, evidence, RCSA mapping, issue management, and KRIs/KPIs.
• Support cross-functional projects in partnership with OCM/PMO, Compliance, Audit, Risk, Technology, and business owners.
• Build Power BI reports and datasets, write DAX measures, and document definitions and data lineage.
• Perform trend and root-cause analysis and translate insights into prioritized actions.
• Own evidence collection and completeness checks for assigned changes and issues, and verify sustainability.
• Update SOPs and process maps and maintain RCSA/control links for owned processes.
• Administer SharePoint sites for assigned areas, including structure, permissions, and metadata.
• Automate routine data and records tasks using Power Automate or scripts where appropriate.
• Provide project and portfolio support, including intake, status tracking, RAID logs, and executive updates.
• Support data analytics, BI, data quality checks, and KPI/KRI dashboards.
• Coordinate access evidence and user access reviews in partnership with IAM/IT.
• Support third-party and vendor activities, including SLAs/KPIs, attestations, and testing coordination.
• Prepare for exams and audits through artifact management, sampling support, and walkthrough preparation.
• Partner cross-functionally and coach Analyst I team members on documentation and analytics standards.
• Comply with the Bank’s internal control policies and procedures and applicable laws and regulations.
• Communicate operational problems, noncompliance, policy violations, or illegal acts.

Benefits

• Competitive pay, including a bonus target or variable pay incentive program.
• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Short- and long-term disability.
• Wellness programs.
• Group life and AD&D insurance.
• Paid vacation, sick days, and bank holidays.
• Employee engagement activities, including Employee Appreciation Day, DEI Employee Resource Groups, corporate social responsibility, and service recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level