Sr. Subservicing Oversight Analyst

Freedom Mortgage

5d

About The Position

The Sr. Subservicing Oversight Analyst manages subservicing client relationships and deliverables, ensuring Freedom servicing complies with applicable laws, guidelines, and client contractual requirements. The role researches client requests and potential compliance issues, responds to clients with supporting documentation when needed, manages reporting deliverables and reporting updates, and implements new reporting as required. The position also oversees outsourced vendor portfolios for subserviced accounts, including audit, compliance, and ongoing oversight reporting to the Senior Leadership Team.

The role works with multiple subservicing clients, Freedom outsource vendors, Servicing Transfer Teams, and internal and external lines of business. It supports client invoicing, documentation storage, client transfer initiatives, and new client initiatives. This position has no supervisory responsibilities. Work is normally performed in a typical interior office environment with a usually moderate noise level and no hazardous or unpleasant elements.

Requirements

• High school diploma or equivalent is required.
• Ability to interface with all levels of the business and define business and functional requirements.
• Strong communication skills.
• Proficiency with a variety of servicing and MS Office applications.
• Strong organizational skills.
• Strong understanding of subservicing and client relationships.
• Experience with client billing, remittance, and cash flows.
• Experience with Fannie Mae and Freddie Mac investor reporting.
• Experience setting up new GSE relationships, including proper forms.
• Experience managing subservicing client relationships.
• Experience in multiple areas of mortgage loan servicing.
• Ability to communicate clearly and professionally with external and internal lines of business, often relaying agency requirements.
• Ability to present information effectively in professional documents and instructions for external clients and Servicing line-of-business partners.
• Ability to calculate and use technical tools to create formulas and analyze complex data sets using modeling analysis to validate accuracy.
• Ability to read complex agency guidelines and legal documents and handle problems involving multiple variables in time-sensitive and stressful situations.

Nice To Haves

• MBA certification is preferred.
• Five to ten years of mortgage loan servicing experience is preferred.
• Experience with Loan Serv is preferred.

Responsibilities

• Manage day-to-day relationships with multiple subservicing clients.
• Manage ongoing client deliverables and implement updates to support changes in client requirements.
• Attend client meetings and calls to maintain positive relationships and support clients and Freedom Correspondent and Servicing Transfer Teams.
• Proactively manage client requirements and enhance reporting deliverables to create efficient oversight processes.
• Manage ongoing relationships with Freedom outsource vendors for subserviced portfolios.
• Facilitate monthly invoicing processes with all subservicing clients.
• Maintain shared-drive files for client documentation storage.
• Maintain or guide inbound and outbound Servicing Transfer Teams for client transfer initiatives.
• Support the Senior Leadership Team on new client initiatives.
• Perform special projects or strategic initiatives as assigned.
• Comply with company policies and procedures.
• Maintain reliable and punctual attendance.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED