Supply Center Specialist

Thermo Fisher Scientific•Carlsbad, CA

11d

About The Position

As a Supply Center Specialist at Thermo Fisher Scientific, you will provide customer service in a scientific retail environment, supporting researchers and laboratory personnel by maintaining product availability, merchandising standards, and efficient on-site operations. You will serve as the primary point of contact for the on-site Supply Center and help ensure customers have access to laboratory supplies while maintaining branding, safety, and service standards. The role includes customer relationship-building, inventory management, merchandising, replenishment, and support for growth initiatives and promotional events. You will use internal systems to manage orders and monitor usage, share customer feedback and market information with commercial teams, complete required training, and take on other related duties as assigned, including training backfill specialists and new hires. Work is performed during normal business hours to align with deliveries and customer schedules. Daily car travel to and from account locations is required, with mileage reimbursed. The role involves laboratory settings, cold rooms and freezers, standing for extended periods, lifting, and safely handling chemicals and hazardous materials. Some personal protective equipment is required. Relocation benefits are not available.

Requirements

High school diploma required.
At least 1 year of experience in customer service, retail, sales, research and development, or a related field.
Organized, attentive to detail, and able to work autonomously.
Customer-centric, with awareness of markets, trends, and competitors.
Able to anticipate needs and problems and develop solutions.
Demonstrates urgency, optimism, and a can-do demeanor.
Innovative and open to challenging the status quo.
Welcomes challenge and change as opportunities and is confident trying new things and learning from mistakes.
Encourages, motivates, and collaborates with others; builds effective partnerships with customers and colleagues.
Able to lift up to 15 lbs.
May need to stand for long periods while performing work duties.
Able to work normal business hours that match delivery times and customer hours.
Daily car travel to and from account locations is required.

Nice To Haves

Bachelor’s degree recommended but not required.

Responsibilities

Build relationships with on-site scientists, lab managers, and procurement teams; anticipate customer needs and resolve product inquiries.
Manage daily inventory by receiving, unpacking, restocking, rotating, and auditing stock to maintain product mix and accuracy.
Maintain merchandising and branding standards so the Supply Center is organized, compliant, and aligned with Thermo Fisher’s brand.
Identify new product opportunities and support on-site promotions, product shows, customer engagement events, and seminars.
Collaborate with commercial teams by communicating customer feedback, market trends, and competitive intelligence.
Use internal systems, including the Supply Center Management System, to manage orders, monitor usage trends, and ensure accurate, timely replenishment.
Complete all required training.
Perform other related duties as assigned, including training backfill Supply Center Specialists and new hires.
Travel by car daily to and from account locations.
Work safely with chemicals and hazardous materials.

Benefits

Medical insurance plans
Dental insurance plans
Vision insurance plan
Health incentive programs
Employee assistance and family support programs
Commuter benefits
Tuition reimbursement
At least 120 hours of paid time off
10 paid holidays annually
Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave
Accident and life insurance
Short- and long-term disability
401(k) retirement savings plan
Employee Stock Purchase Plan with an opportunity to purchase company stock at a discount
Variable annual bonus may be available based on company, team, and/or individual performance