Supply Center Specialist

Thermo Fisher Scientific • San Diego, CA

13d • $21 - $31

About The Position

As a Supply Center Specialist at Thermo Fisher Scientific, you will deliver a best-in-class customer experience in a scientific retail environment, supporting researchers and laboratory personnel by maintaining product availability, merchandising standards, and efficient on-site operations. As the primary point of contact for the on-site Supply Center, you will help ensure customers have immediate access to laboratory supplies while upholding branding, safety, and service standards.

The role includes customer service, inventory management, merchandising, and support for business growth and customer engagement. You will use internal systems to manage orders and replenishment, collaborate with commercial teams, complete required training, and perform other related duties as needed, including training backfill Supply Center Specialists and new hires.

Requirements

• High school diploma required.
• At least 1 year of experience in customer service, retail, sales, research and development, or another related field.
• Organized, detail-oriented, and able to work autonomously.
• Customer-centric, with awareness of markets, trends, and competitors.
• Able to anticipate needs and problems and develop solutions.
• Demonstrates urgency, optimism, and a can-do demeanor.
• Innovative and open to challenging the status quo.
• Welcomes challenges and change as opportunities; willing to try new things and learn from mistakes.
• Able to encourage, motivate, and collaborate with others and build effective partnerships with customers and colleagues.
• Able to work during normal business hours to match delivery times and customer hours.
• Daily car travel to and from account locations is required; mileage is reimbursed.
• Able to lift up to 15 lbs.
• May need to stand for long periods while performing work duties.
• Must work safely with chemicals and hazardous materials.

Nice To Haves

• Bachelor’s degree recommended but not required.

Responsibilities

• Build relationships with on-site scientists, lab managers, and procurement teams; anticipate needs and resolve product-related inquiries.
• Manage daily inventory, including receiving, unpacking, restocking, rotating, and auditing stock to maintain product mix and accuracy.
• Maintain merchandising and branding standards so the Supply Center is organized, compliant, and reflects Thermo Fisher’s brand.
• Identify product opportunities and support on-site promotions, product shows, seminars, and customer engagement events.
• Collaborate with commercial teams by sharing customer feedback, market trends, and competitive intelligence.
• Use internal systems, such as the Supply Center Management System, to manage orders, monitor usage trends, and ensure accurate, timely replenishment.
• Complete all required training.
• Perform other related duties as assigned or as needed, including training backfill Supply Center Specialists and new hires.

Benefits

• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off (PTO) and 10 paid holidays annually.
• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• Competitive 401(k) U.S. retirement savings plan.
• Employee Stock Purchase Plan offering eligible colleagues the opportunity to purchase company stock at a discount.
• May be eligible for a variable annual bonus based on company, team, and/or individual performance results.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED