Supply Center Specialist

Thermo Fisher Scientific•Cambridge, MA

7d•$21 - $28•Onsite

About The Position

As part of Thermo Fisher Scientific, the Supply Center Specialist delivers a high-quality customer experience in a scientific retail environment. The role supports researchers and laboratory personnel by maintaining product availability, merchandising standards, and efficient on-site operations. As the primary point of contact for Thermo Fisher’s on-site Supply Center, the specialist ensures customers can readily access laboratory supplies while upholding branding, safety, and service standards. The role includes inventory management, product-mix optimization, merchandising, customer service, and support for Supply Center goals. The specialist works with customers and commercial teams, uses internal systems to manage orders and replenishment, supports promotional events, completes required training, and may perform other assigned duties, including training backfill Supply Center Specialists and new hires. Work is performed during normal business hours to align with delivery and customer hours. Daily car travel to and from account locations is required, with mileage reimbursed. The position may involve standing for long periods, lifting up to 15 pounds, and safely working with chemicals and hazardous materials. Some personal protective equipment is required. Relocation benefits are not available.

Requirements

High school diploma required.
At least 1 year of experience in customer service, retail, sales, research and development, or another related field.
Organized, detail-oriented, and able to work autonomously.
Customer-centric, with awareness of markets, trends, and competitors.
Able to anticipate needs and problems and develop solutions.
Demonstrates urgency, optimism, and a can-do attitude.
Innovative and willing to challenge the status quo.
Welcomes challenges and change as opportunities.
Has confidence to try new approaches and learn from mistakes.
Encourages, motivates, and collaborates with others.
Builds effective partnerships with customers and colleagues.
Able to lift up to 15 pounds.
Able to stand for long periods while performing job duties.
Able to work safely with chemicals and hazardous materials.
Able to travel by car daily between account locations.

Nice To Haves

Bachelor’s degree recommended but not required.

Responsibilities

Build relationships with on-site scientists, lab managers, and procurement teams; anticipate customer needs and promptly resolve product-related inquiries.
Manage daily inventory by receiving, unpacking, restocking, rotating, and auditing stock to maintain product mix and inventory accuracy.
Maintain merchandising and branding standards so the Supply Center is organized, compliant, and reflects Thermo Fisher’s brand.
Identify new product opportunities and support growth initiatives, on-site promotions, product shows, and customer engagement events.
Collaborate with commercial teams to share customer feedback, market trends, and competitive intelligence.
Use internal systems, including the Supply Center Management System, to manage orders, monitor usage trends, and ensure accurate, timely replenishment.
Implement and assist with product shows, seminars, and other Supply Center promotional events.
Complete all required training.
Perform other related duties as needed or assigned, including training backfill Supply Center Specialists and new hires.

Benefits

Choice of national medical and dental plans and a national vision plan, including health incentive programs.
Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
At least 120 hours of paid time off (PTO).
10 paid holidays annually.
Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
Accident and life insurance.
Short- and long-term disability in accordance with company policy.
Competitive 401(k) U.S. retirement savings plan.
Employees’ Stock Purchase Plan, offering eligible colleagues the opportunity to purchase company stock at a discount.
May be eligible for a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
Mileage reimbursement for required travel between account locations.