Coordinator, Supply Center

Glen-Gery • Baltimore, MD

4d

About The Position

The Supply Center Coordinator is responsible for customer service and coordination among sales, plant management, distributors, and other customers. The role provides accurate and timely information about products, availability, orders, samples, credit, and complaint resolution, requiring knowledge of products and inventories. The employee may also perform other reasonably related business duties assigned by the immediate supervisor or management.

Requirements

• Excellent communication, interpersonal, and negotiating skills.
• Good organizational, math, and computer skills, including Excel, Word, ERP systems, and CRM.
• Strong problem-solving and conflict-resolution skills.
• Knowledge of business principles, customer service, basic accounting, and marketing.
• Ability to learn technical product information.
• Ability to support a team environment, company policies and procedures, and continuous improvement.
• Minimum of 3 years of customer service experience, preferably in the building materials industry.

Nice To Haves

• College degree or relevant trade qualification.
• Forklift experience.

Responsibilities

• Provide product availability, pricing, and technical information.
• Process orders, order changes, and sample requests, and coordinate shipments.
• Process purchase orders and accounts payable as needed.
• Maintain price lists and analyze sales data to support satisfactory gross profit margins for items sold.
• Perform basic credit functions and follow product complaint procedures as needed.
• Resolve product complaints, coordinating with accounting on credits, product returns, and price reductions.
• Maintain showroom displays and keep product literature up to date.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed