Supply Center Specialist
About The Position
The Supply Center Specialist delivers a best-in-class customer experience in a scientific retail environment, supporting researchers and laboratory personnel through product availability, merchandising standards, and efficient on-site operations. As the primary point of contact for Thermo Fisher’s on-site Supply Center, the specialist ensures customers have access to laboratory supplies while upholding branding, safety, and service standards. The role includes customer service and relationship building, inventory management, maintaining merchandising standards, supporting product and customer-engagement initiatives, collaborating with commercial teams, and using internal systems to manage orders and replenishment. The specialist also completes required training and may perform other related duties, including training backfill specialists and new hires.
Requirements
- High school diploma.
- At least 1 year of proven experience in customer service, retail, sales, research and development, or another related field.
- Strong organization and attention to detail, with the ability to work autonomously.
- Customer-centric approach and awareness of markets, trends, and competitors.
- Ability to anticipate needs and problems and develop solutions.
- Demonstrates urgency, optimism, and a can-do demeanor.
- Innovative outlook and willingness to challenge the status quo.
- Welcomes challenges and change as opportunities.
- Confidence to try new approaches and learn from mistakes.
- Ability to encourage, motivate, and collaborate with others and build effective partnerships with customers and colleagues.
- Ability to travel by car daily to and from account locations.
- Ability to lift up to 15 lbs and potentially stand for long periods.
- Ability to work safely with chemicals and hazardous materials.
Nice To Haves
- Bachelor’s degree.
Responsibilities
- Build relationships with on-site scientists, lab managers, and procurement teams to anticipate needs and quickly resolve product-related inquiries.
- Manage daily inventory, including receiving, unpacking, restocking, rotating, and auditing stock to maintain an accurate and appropriate product mix.
- Maintain merchandising and branding standards so the Supply Center is organized, compliant, and reflective of Thermo Fisher’s brand.
- Identify new product opportunities and implement on-site promotions, product shows, and customer engagement events.
- Collaborate with commercial teams to share customer feedback, market trends, and competitive intelligence.
- Use internal systems, such as the Supply Center Management System, to manage orders, monitor usage trends, and ensure timely and accurate replenishment.
- Assist with product shows, seminars, and other on-site promotional events related to the Supply Center.
- Complete all required training.
- Perform other related duties as assigned or needed, including training backfill Supply Center Specialists and new hires.
Benefits
- National medical and dental plan options and a national vision plan, including health incentive programs.
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
- At least 120 hours of paid time off and 10 paid holidays annually.
- Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
- Accident and life insurance and short- and long-term disability coverage, in accordance with company policy.
- Competitive 401(k) U.S. retirement savings plan.
- Employees’ Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount.
- Potential eligibility for a variable annual bonus based on company, team, and/or individual performance results.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
