Coordinator, Supply Center

Glen-Gery • Baltimore, MD

5d

About The Position

The Supply Center Coordinator is responsible for customer service and coordinating interactions among sales, plant management, distributors, and other customers. The role provides information about products, availability, orders, samples, and credit, and helps resolve complaints. A good understanding of products and inventories is needed to provide timely and accurate responses to internal and external customer inquiries.

The Coordinator processes orders and related transactions, maintains price lists, analyzes sales data to support satisfactory gross profit margins, and helps maintain showroom displays and current product literature. Other reasonably related business duties may be assigned by the immediate supervisor or other management personnel.

Requirements

• Excellent communication, interpersonal, and negotiating skills.
• Good organizational, mathematics, and computer skills, including Excel, Word, ERP systems, and CRM.
• Strong problem-solving and conflict-resolution skills.
• Knowledge of business principles, customer service, basic accounting, and marketing.
• Ability to learn technical product information.
• Ability to support a team environment, company policies and procedures, and continuous improvement.
• Minimum 3 years of customer service experience, preferably in the building materials industry.

Nice To Haves

• College degree or relevant trade qualification preferred.
• Forklift experience preferred.

Responsibilities

• Provide product availability, pricing, and technical information.
• Process orders, order changes, and sample requests, and coordinate shipments.
• Process purchase orders and accounts payable as needed.
• Maintain price lists and analyze sales data to support satisfactory gross profit margins for items sold.
• Perform basic credit functions and follow product complaint procedures as needed.
• Resolve product complaints, coordinating with accounting on credits, product returns, and price reductions.
• Maintain showroom displays and keep product literature up to date.
• Perform other reasonably related business duties as assigned by the immediate supervisor or other management personnel.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed