Supply Center Specialist

Thermo Fisher Scientific•Cambridge, MA

2d•Onsite

About The Position

The Supply Center Specialist delivers a high-quality customer experience in a scientific retail environment, supporting researchers and laboratory personnel through product availability, merchandising, and efficient on-site operations. As the primary point of contact for Thermo Fisher’s on-site Supply Center, the specialist ensures customers can access critical laboratory supplies while maintaining branding, safety, and service standards. The role involves managing inventory and product mix, maintaining merchandising standards, supporting growth initiatives, and collaborating with commercial teams. The specialist uses internal systems to manage orders, review usage trends, and coordinate replenishment. The position also supports on-site promotional events and may include training backfill specialists and new hires. Work is performed during normal business hours to align with delivery and customer schedules. Daily car travel between account locations is required, with mileage reimbursed. Some PPE is required, and the role involves working safely with chemicals and hazardous materials. The position is based in Massachusetts and is not eligible for relocation benefits.

Requirements

High school diploma.
At least 1 year of experience in customer service, retail, sales, research and development, or a related field.
Strong organizational skills and attention to detail, with the ability to work autonomously.
Customer-centric approach and awareness of markets, trends, and competitors.
Ability to anticipate needs and problems and develop solutions.
Demonstrated urgency, optimism, and a can-do attitude.
Ability to encourage, motivate, and collaborate with others and build effective partnerships with customers and colleagues.
Ability to lift up to 15 pounds.
Ability to stand for extended periods while performing work duties.
Ability to work safely with chemicals and hazardous materials.
Ability to travel daily by car between account locations.

Nice To Haves

Bachelor’s degree.

Responsibilities

Build relationships with on-site scientists, lab managers, and procurement teams; anticipate needs and resolve product-related inquiries.
Manage daily inventory by receiving, unpacking, restocking, rotating, and auditing stock.
Maintain product mix, merchandising, and branding standards so the Supply Center is organized and compliant.
Identify new product opportunities and support on-site promotions, product shows, seminars, and customer engagement events.
Collaborate with commercial teams to share customer feedback, market trends, and competitive intelligence.
Use internal systems, including the Supply Center Management System, to manage orders, monitor usage trends, and ensure timely, accurate replenishment.
Complete all required training.
Perform other related duties as assigned or needed, including training backfill Supply Center Specialists and new hires.

Benefits

Medical, dental, and vision plans, including health incentive programs.
Employee assistance and family support programs.
Commuter benefits.
Tuition reimbursement.
At least 120 hours of paid time off.
10 paid holidays annually.
Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
Accident and life insurance.
Short- and long-term disability coverage.
401(k) retirement savings plan.
Employee Stock Purchase Plan offering eligible colleagues the opportunity to purchase company stock at a discount.
Variable annual bonus may be available based on company, team, and/or individual performance.