SUPERVISORY SALES ASSOCIATE (Consumables) Full-Time

NEXCOM • Newport, RI

5d

About The Position

As a Supervisory Sales Associate, you represent the company to customers and associates, assist customers in identifying products and services that meet their needs, and help create a positive and productive work environment. You are expected to maintain current product knowledge and explain the company’s purpose in an educational, insightful, and professional manner. The role combines customer service, sales, store organization, merchandise and cash security, and leadership of sales associates.

The position involves indoor work in most locations, though outdoor assignments may occur depending on the location. Work requires extended periods of standing and moving, frequent talking, hearing, reaching, and grabbing, and occasional stooping, kneeling, crouching, and ladder climbing. Lifting requirements range from at least 25 pounds to as much as 50 pounds in some departments. Work schedules may include early mornings, evenings, weekends, and holidays.

Requirements

• At least 1 year of responsible experience in clerical, office, or retail sales/store work, or qualifying substituted experience or education.
• At least 1 year of progressively responsible retail sales experience performing duties similar to the principal work of the position, or qualifying substituted experience or education.
• Moderate knowledge of products and merchandise, with the ability to provide sales associates training documentation on product features.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate effectively with customers, peers, and management, and to use proper telephone etiquette.
• Basic math skills, including addition, subtraction, multiplication, and division; ability to use a calculator, calculate percentages and ratios, and make change in American monetary units.
• Ability to multitask while attending to customers and remain flexible to business needs.
• Ability to work as part of a team and take initiative without direct supervision.
• Ability to defuse escalated exchanges and create win-win outcomes.
• Demonstrated supervisory qualities, or potential to develop them through work experience or training.
• Ability to meet the physical demands of the role, including extended standing and moving, reaching and grabbing, and lifting at least 25 pounds and up to 50 pounds in some departments.
• Availability to work a variety of hours, potentially including early mornings, evenings, weekends, and holidays.

Nice To Haves

• 1 year of lead or supervisory experience is preferred.

Responsibilities

• Proactively engage customers, listen to their needs, and direct them to merchandise and relevant events, promotions, mobile offers, and STAR Card information.
• Provide premier customer service and build positive, inclusive, respectful relationships with customers and coworkers while taking accountability for actions and outcomes.
• Maintain store appearance, know the store layout, and cross-sell and upsell products based on customer needs, current trends, and promotions.
• Learn product features and use company tools and technology to provide customers with accurate product knowledge and specifications.
• Operate the point-of-sale system and process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash accurately, including counting money and making correct change.
• Complete paperwork, reports, and reconciliations.
• Manage merchandise and inventory processes, including checking in merchandise, accurate ticketing, and participating in periodic inventories as needed.
• Protect cash, fixed assets, and merchandise inventory.
• Direct and prioritize assignments, projects, tasks, merchandise, and inventory.
• Adhere to assigned work schedules and complete work assignments accurately and fully.
• Lead, train, and motivate associates; set a positive example and provide timely, professional coaching and feedback.
• Assign and direct sales associates’ work and training, and provide input to the Department Manager on associate performance.
• Open or close locations as needed.
• Perform other duties as assigned.

Benefits

• Federal healthcare benefits, dental coverage, and vision coverage beginning on day one.
• 401(k) and pension plan options.
• Paid time off accrual beginning on day one.
• Tuition reimbursement program.
• Continuity programs for military spouses.
• Eligibility for Public Service Loan Forgiveness after qualifying years of service.
• Tax-free shopping at Navy Exchange locations worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed