Full-Time Sales Associate

Trek•Gahanna, OH

10d•Onsite

About The Position

Trek Sales Associates support the company’s mission by providing excellent hospitality to customers and encouraging more people to ride bikes. They guide customers from arrival through purchase, helping them meet their cycling goals, maintain bicycle performance, and have enjoyable rides. The position includes developing sales and hospitality skills through training, role-playing, and hands-on experience; meeting sales targets; and learning about bicycles, components, apparel, and technology. When not serving customers, associates complete store tasks, maintain merchandising standards and inventory counts, assemble bicycles, and prepare customer bikes for service.

Requirements

A positive, get-it-done attitude.
A desire to change the world through bikes and work with like-minded teammates.
A desire to learn.

Responsibilities

Develop sales and hospitality skills through training, role-playing, and on-the-job experience.
Achieve individual monthly and annual sales targets of at least $400,000 per fiscal year for full-time Sales Associates.
Learn about bikes, components, apparel, and technology.
Participate in daily huddles and debriefs.
Use the Guide Sales Process to provide customers with incredible hospitality.
Follow through on quotes and lead-list communications.
Make decisions about customer care and doing the right thing for customers.
Maintain Trek University Guide Status by completing Trek U modules on products, services, and procedures.
Complete Daily Task List assignments.
Maintain store merchandising according to visual merchandising standards, including product placement, price auditing, and restocking.
Complete weekly Cycle Counts.
Assemble or pre-assemble new bicycles.
Prepare customer bikes for service by Service or Production Technicians.