Sales Associate Full Time

Kenny Queen Hardware & Supply•Proctorville, OH

About The Position

Sales Associates and Cashiers provide prompt, friendly, and professional customer service to build positive customer relationships and foster loyalty to the Kenny Queen Hardware and Supply, Inc. brand. They answer questions about products and services, process orders and transactions, resolve customer concerns, and help ensure a positive store experience. Sales Associates engage customers to determine their needs and suggest project requirements; unload and organize merchandise; restock and maintain displays; mix paint and cut keys; handle transfers and special orders; promote sales and the Ace Rewards program; and assist customers with complaints and heavy items. Cashiers process payments, refunds, and store credits; verify cash drawers; greet customers, answer and transfer phone calls, and maintain the register area. Both roles participate in store communications and daily huddles, assist with peer training, maintain a professional appearance, and perform other assigned duties. Duties may change based on business needs. The role requires regular and prompt attendance and a flexible schedule that may include days, nights, and weekends. Employees must be able to stand, walk, reach, and bend for extended periods and move merchandise and fixtures weighing up to 80 pounds.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Must be at least 18 years of age.
Strong verbal and written communication skills and the ability to communicate professionally with customers and team members.
Strong customer-service skills, including providing prompt, friendly, and attentive service.
Strong organizational skills and willingness to learn.
Ability to work effectively with customers from varied socioeconomic backgrounds, colleagues in different roles, vendors, and guests.
Regular and prompt attendance.
Ability to work a flexible schedule that includes days, nights, and weekends.
Ability to stand for extended periods and walk, reach, and bend to perform job duties.
Ability to move and handle merchandise and fixtures weighing up to 80 pounds.

Responsibilities

Provide prompt, courteous, and attentive customer service; identify customer needs and suggest project requirements.
Unload incoming trucks and put away merchandise as directed by management.
Carry out daily operational goals and priorities with urgency and attention to detail.
Work cooperatively with the team and share process-improvement ideas with management.
Restock displays; mix paint; cut keys; remove promotional bin tags and update price tags as needed.
Handle transfers and special orders for non-stock items.
Clean, organize, and maintain merchandise and displays.
Demonstrate the S.A.L.E.S. process.
Assist with simple customer complaints and concerns, involving a manager when needed.
Promote the Ace Rewards program and inform customers about promotions, advertising, sales, and events.
Assist customers with large or heavy items as needed.
Participate in store communications, initiatives, and daily huddles; assist with peer training and development.
Maintain a neat, professional appearance and wear the required red vest, name tag, radio, and headset.
Verify cash drawer accuracy at the beginning and end of each shift and notify management of inaccuracies.
Accurately process cash, checks, card transactions, coupons, refunds, merchandise credits, and vendor check-in transactions according to company policies.
Greet customers entering the store and thank them upon exit.
Answer phone calls politely and transfer them to the appropriate department.
Practice suggestive selling, build customer relationships, and address complaints positively.
Face and dust merchandise near the register and clean counter surfaces and equipment.
Perform other duties as assigned.