(NEX NORFOLK) SALES ASSOCIATE - CONSUMABLES

NEXCOM•Norfolk, VA

About The Position

The Sales Associate is the face of the company, helping build its reputation by serving customers and explaining the company’s products and services in an educational, insightful, and professional manner. The role calls for a positive, outgoing person who enjoys helping others and contributing to the organization. Responsibilities include engaging with customers, identifying their needs, directing them to merchandise, and informing them about events, promotions, mobile offers, and the STAR card. The associate maintains the store’s appearance, supports sales through product suggestions, cross-selling and upselling, and uses company tools and technology to stay knowledgeable about product features and trends. The role also involves operating a point-of-sale system, handling transactions and cash, completing paperwork and reconciliations, and carrying out inventory processes, including checking in and ticketing merchandise. Associates are expected to follow their assigned schedules, complete work accurately, and take on other duties as assigned. The position requires frequent standing and movement, customer interaction, and the ability to lift at least 25 pounds and up to 50 pounds in some departments. Work is typically indoors but may be outdoors depending on location. Work hours may include early mornings, evenings, weekends, and holidays. This position is represented by the American Federation of Government Employees, Local 53.

Requirements

Basic knowledge of products and merchandise.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate on the telephone with proper etiquette.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Enthusiastic, friendly, and energetic manner, with a desire to provide outstanding service.
Ability to stand and move for at least two consecutive hours and perform frequent reaching and grasping.
Ability to lift at least 25 pounds and, in some departments, up to 50 pounds.
No experience required.

Nice To Haves

Retail experience is preferred but not required.
High school graduation or equivalent is preferred.

Responsibilities

Proactively engage with customers, ask questions, listen to their needs, and make a connection.
Direct customers to merchandise and inform them about upcoming events, promotions, mobile offers, and the STAR card.
Provide premier customer service and build positive, inclusive, and respectful relationships.
Maintain the store’s appearance.
Cross-sell and upsell products, suggest current trends and promotions based on customer needs, and know the store layout.
Learn product features and trends and use company tools and technology to provide customers with product knowledge and specifications.
Use the point-of-sale system to process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash and return accurate amounts.
Complete paperwork, reports, and reconciliation.
Complete inventory processes, check in merchandise, ensure it is accurately ticketed, and possibly participate in periodic inventories.
Adhere to the assigned work schedule and follow through accurately and completely on assignments.
Perform other duties as assigned.