(NEX NORFOLK) PERSONALIZED SERVICES CLERK

NEXCOM • Norfolk, VA

1d

About The Position

The Personalized Services Clerk performs duties in the Personalized Services Department, which may include floral services, gift wrapping, Western Union, engraving, mail and package services, maintaining sales areas, check cashing, and processing Military Star Card applications and payments. The clerk assists customers, processes transactions and special orders, maintains records and logs, and follows applicable store, postal, and departmental procedures. Work is performed independently within established policies and procedures under general supervision. A designated supervisor assigns work, provides instructions and guidance, and reviews performance for timeliness, procedural compliance, efficiency, and customer satisfaction. Unusual problems are referred to the supervisor.

Requirements

• Six months of responsible experience in clerical office work or retail sales store work, with demonstrated ability to perform satisfactorily in the position.
• A valid driver's license is required if assigned to deliver flowers on base.
• Graduation from a full four-year or senior high school, or a GED high school equivalency certificate, may substitute for the experience requirement.

Responsibilities

• Create or assist with floral arrangements, advise customers about arrangements and prices, and explain care of flowers and plants upon request.
• Maintain fresh and dry flowers and plants, and keep floral displays neat and orderly.
• Help customers select flowers and plants, take Teleflora (FTD) and special orders, and maintain required documentation.
• Deliver flowers on base when required; a valid driver's license is required for this duty.
• Provide personalized services including gift wrapping, personalized stationery and wedding invitation orders, rental agreements, and engraving.
• Maintain relevant records, logs, price sheets, displays, and number-control logs and master lists.
• Send, receive, and issue Western Union checks.
• Sort incoming mail and process incoming and outgoing mail according to established procedures and postal regulations.
• Pack packages for mailing and receive items for Priority Mail, Flat Rate, express delivery, UPS, and FedEx, following procedures and retaining receipt copies.
• Collect, arrange, and file documents and envelopes in accordance with established procedures.
• Assist customers with opening Military Star Card accounts, provide applications and basic program information, answer account questions where applicable, and accept payments.
• Explain layaway policies and requirements, run reports, reconcile layaways, and notify customers about late payments and cancellations.
• Take and place customer special orders, follow up with buyers or vendors, and update customers on delivery and order status.
• Provide refunds, merchandise exchanges, and price adjustments according to NEX policy.
• Perform cash register transactions involving cash, checks, credit, debit, layaway, gift certificates, and other payment types accurately and according to procedures.
• Learn and follow NEX store policies and systems, including Righter Merchandising System functions, merchandise returns, price matching, and check cashing.
• Resolve customer problems and complaints tactfully and consistently, referring non-routine issues to an authorized higher-level associate.
• Assist with training new associates in store programs and policies as assigned.
• Serve customers with tact, good manners, and courtesy.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED