(NEX NORFOLK) SALES ASSOCIATE - UNIFORMS

NEXCOM•Norfolk, VA

About The Position

As a Specialty Sales Associate, you represent the company and its brand while helping customers identify products and services that meet their needs. You are expected to learn about merchandise and explain its purpose in an educational, insightful, and professional manner, while providing friendly, customer-focused service. The role includes assisting customers with merchandise selection, explaining product features and comparisons, maintaining store appearance and inventory, and processing transactions and related paperwork. When selling clothing or military uniforms, you may take upper- and lower-body measurements to ensure proper fit of tailored articles. The position requires schedule adherence, accurate follow-through, and flexibility to meet business needs. Work is typically indoors, but may be outdoors depending on location.

Requirements

One to two years of retail or relevant work experience required.
Six months of product-specific experience required.
Six months of responsible clerical-office or retail-sales-store experience, with demonstrated ability to perform satisfactorily; high school graduation or a GED may substitute for the experience requirements.
In-depth technical knowledge of how products work, their warranties, and how to compare product features.
Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate effectively with customers, peers, and management, and to use proper telephone etiquette.
Basic math skills, including addition, subtraction, multiplication, and division; ability to use a calculator and calculate percentages and ratios.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Ability to understand and solve customer needs.
Enthusiastic, friendly, and energetic approach, with a desire to provide outstanding service.
Ability to work a variety of hours, potentially including early mornings, evenings, weekends, and holidays.
Ability to perform the physical demands of the position, including standing for at least two consecutive hours, frequent movement and reaching, and lifting at least 25 pounds and up to 50 pounds in some departments.

Responsibilities

Proactively engage customers, ask questions, and listen to understand their needs.
Direct customers to merchandise and inform them about events, promotions, mobile offers, and the STAR card.
Provide premier customer service and build positive, inclusive, and respectful relationships.
Demonstrate product features and compare products using relevant product knowledge.
Take upper- and lower-body measurements when needed to ensure proper fit of tailored clothing or military uniforms.
Maintain store appearance and know the store layout.
Cross-sell and upsell products and make recommendations based on customers’ needs, current trends, and promotions.
Learn product features and use company tools and technology to provide product information.
Use a point-of-sale system to process cash, exchanges, discounts, gift cards, and credit- and debit-card transactions; count money and return accurate amounts.
Complete required forms, paperwork, reports, and reconciliations.
Handle special-order merchandise requests, including ordering, tracking, and providing customer updates, as needed.
Complete inventory processes, check in merchandise, and ensure it is accurately ticketed; participate in periodic inventories as needed.
Follow the assigned work schedule and accurately complete work assignments.
Perform other duties as assigned.