(NEX NORFOLK) SALES ASSOCIATE - CONSUMABLES

NEXCOM•Norfolk, VA

About The Position

The Sales Associate is responsible for assisting customers, representing the company’s brand, and helping customers identify products and services that meet their needs. The role requires learning about merchandise and explaining product information in an educational, insightful, and professional manner while contributing to a positive customer experience. The Sales Associate supports customer service, sales, store organization, inventory processes, and dependable completion of assigned work. Duties include engaging with customers, answering questions, sharing information about merchandise and promotions, maintaining store appearance, processing transactions, and ensuring merchandise is checked in and ticketed accurately. Work is generally performed indoors, but may be outdoors depending on the location.

Requirements

No experience required.
High school graduate or equivalent preferred.
Basic knowledge of products and merchandise.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and to use proper telephone etiquette.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Enthusiastic, friendly, and energetic approach, with a desire to provide outstanding service.
Ability to work a variety of hours, which may include early mornings, evenings, weekends, and holidays.
Ability to stand for at least two consecutive hours and perform frequent moving, talking, hearing, reaching, and grabbing.
May occasionally need to stoop, kneel, crouch, and climb ladders.
Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
Ability to lift at least 25 pounds and up to 50 pounds in some departments.

Nice To Haves

Retail experience preferred but not required.

Responsibilities

Proactively engage with customers, ask questions, and listen to their needs.
Direct customers to merchandise and inform them about upcoming events, promotions, mobile offers, and STAR card.
Provide premier customer service and maintain positive, inclusive, and respectful relationships.
Maintain store appearance.
Cross-sell and upsell products, suggest merchandise and promotions based on customers’ needs, and learn the store layout.
Learn product features and trends and use company tools and technology to provide product knowledge and specifications.
Use a point-of-sale system to process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash and return accurate amounts to customers.
Complete paperwork, reports, and reconciliation.
Complete inventory processes, ensure merchandise is checked in and accurately ticketed, and may participate in periodic inventories.
Adhere to the assigned work schedule and follow through accurately and completely on work assignments.
Perform other duties as assigned.