(NEX NORFOLK) SUPERVISORY SALES ASSOCIATE - FURNITURE

NEXCOM•Norfolk, VA

2d•Onsite

About The Position

The Supervisory Sales Associate represents the company to customers and associates, assists customers in identifying products and services that meet their needs, and contributes to a positive and productive work environment. The role includes maintaining product knowledge, providing customer service, supporting sales, managing merchandise and inventory processes, and helping lead, train, and motivate sales associates. The position may include opening or closing locations and may involve working indoors or outdoors depending on location.

Requirements

1–2 years of retail or relevant work experience.
1 year of lead or supervisory experience.
Moderate knowledge of products or merchandise.
Ability to provide sales associates with training or documentation on product features.
Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents and communicate effectively with customers, peers, and management.
Ability to communicate by telephone using proper etiquette.
Basic arithmetic skills, including calculating percentages and ratios, using a calculator, and making change in American monetary units.
Ability to multitask, remain attentive to customers, and adapt to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Ability to defuse escalated exchanges and create win-win outcomes.
Enthusiastic, friendly, and energetic, with a desire to provide outstanding service.
Available to work a variety of hours, including early mornings, evenings, weekends, and holidays.
Able to meet physical demands that include constant movement, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours; occasional stooping, kneeling, crouching, and ladder climbing; and lifting at least 25 pounds and up to 50 pounds in some departments.
Vision abilities include close vision, color vision, depth perception, and the ability to adjust focus.
General experience: 1 year of responsible clerical office or retail sales store work demonstrating the ability to perform satisfactorily in the position.
Specialized experience: 1 year of progressively responsible retail sales experience performing duties that constitute the principal work of the position.
Candidates must demonstrate through work experience or training that they possess, or have the potential to develop, qualities of successful supervision.

Responsibilities

Proactively engage customers, ask questions, listen to their needs, and direct them to merchandise.
Inform customers about events, promotions, mobile offers, and the STAR card, and provide premier customer service.
Build positive, inclusive, and respectful relationships and take accountability for actions and outcomes.
Maintain store appearance and know the store layout.
Cross-sell and upsell products and recommend trends and promotions based on individual customer needs.
Learn product features and use company tools and technology to provide accurate product information and specifications.
Use a point-of-sale system to process cash, exchanges, discounts, gift cards, credit and debit cards, and handle cash accurately.
Complete paperwork, reports, and reconciliations.
Manage merchandise and inventory processes, including checking in and ticketing merchandise; may participate in periodic inventories.
Protect cash, fixed assets, and merchandise inventory.
Provide direction on assignments, priorities, projects, merchandise, and inventory.
Follow the assigned work schedule and complete work assignments accurately and fully.
Direct, train, and motivate associates; set a positive example and provide timely, professional coaching and feedback.
Assign work and provide training to sales associates, and provide input to the Department Manager on associate performance.
May open and close locations.
Perform other duties as assigned.