(NEX) NORFOLK - SALES ASSOCIATE - MEN'S ACCESSORIES

NEXCOM•Norfolk, VA

About The Position

The Sales Associate represents the company and its brand by assisting customers, identifying their needs, and explaining the company’s products and services in an educational, insightful, and professional manner. The role calls for a positive, outgoing approach and a commitment to customer service. The associate helps maintain the store, supports sales and inventory processes, and completes transactions and related paperwork. Work is typically performed indoors, though outdoor assignments may occur depending on location.

Requirements

Basic knowledge of products and merchandise.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate by telephone using proper etiquette.
Basic arithmetic skills, including addition, subtraction, multiplication, and division.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Enthusiastic, friendly, and energetic approach, with a desire to provide outstanding service.
Ability to stand for at least two consecutive hours and perform frequent moving, talking, hearing, reaching, and grabbing.
Ability to occasionally stoop, kneel, crouch, and climb ladders; visual abilities include close and color vision, depth perception, and adjusting focus.
Ability to lift at least 25 pounds and up to 50 pounds in some departments.
Availability to work a variety of hours, potentially including early mornings, evenings, weekends, and holidays.

Nice To Haves

Retail experience is preferred but not required.
High school graduation or equivalent is preferred.

Responsibilities

Proactively engage with customers, ask questions, listen to their needs, and direct them to merchandise.
Inform customers about upcoming events, promotions, mobile offers, and the STAR card; provide premier customer service.
Build positive, inclusive, and respectful relationships and take accountability for actions and outcomes.
Maintain the store’s appearance and learn the store layout.
Cross-sell and upsell products, suggest merchandise and promotions based on customers’ needs, and keep up with current trends.
Learn product features and use company tools and technology to provide product knowledge and specifications.
Use a point-of-sale system to process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash accurately.
Complete paperwork, reports, and reconciliations.
Check in and accurately ticket merchandise, complete inventory processes, and potentially participate in periodic inventories.
Adhere to the assigned work schedule and accurately follow through on work assignments.
Perform other duties as assigned.