(NEX NORFOLK) ASSET PROTECTION/SAFETY INVEST

NEXCOM•Norfolk, VA

2d•Onsite

About The Position

Responsible for protecting Navy Exchange assets through investigative strategies and auditing controls designed to prevent and minimize losses. The position conducts surveillance, investigates suspected shoplifting and other incidents, audits cash and inventory controls, investigates cash variances and suspicious transactions, and investigates accidents involving associates and customers. It also supports physical security, fire and workplace safety, facility evacuations, force protection measures, loss-prevention programs, and associate training. The role requires maintaining confidentiality, preparing investigative documentation and evidence, following NEXCOM Loss Prevention/Safety policies and procedures, and testifying in court or military and administrative proceedings when necessary. Candidates must be eligible for and obtain a Secret Clearance within six months of appointment. Failure to obtain the clearance will result in termination. U.S. citizenship is required. Applicants must have one year of responsible clerical office or retail sales store experience demonstrating the ability to perform satisfactorily in the position, and one year of specialized experience demonstrating knowledge of general law enforcement methods and techniques or investigative work involving protection of property, equipment, materials, and person-to-person relationships in maintaining rules and regulations. For each year of experience, one year of academic study above the high school level that includes six semester hours in policy administration, police law, evidence, investigation, criminology, law enforcement, or similar subjects may be substituted.

Requirements

U.S. citizenship is required.
Must be eligible for and obtain a Secret Clearance within six months of appointment; failure to obtain it results in termination.
One year of responsible clerical office or retail sales store experience demonstrating the ability to perform satisfactorily in the position.
One year of specialized experience demonstrating knowledge of general law enforcement methods and techniques, or investigative experience involving protection of property, equipment, or materials and person-to-person relationships in maintaining rules and regulations.
Education substitution: for each year of experience, one year of academic study above the high school level that includes six semester hours in policy administration, police law, evidence, investigation, criminology, law enforcement, or similar subjects may be substituted.

Responsibilities

Conduct overt and covert surveillance, including use of closed-circuit television, to identify suspicious activity and potential losses.
Detect and detain suspected shoplifters in accordance with NEXCOM Loss Prevention/Safety policies, procedures, and standards; investigate other suspected fraud, waste, and abuse as directed.
Prepare case reports and investigative notes, and process evidence according to NEXCOM standards.
Audit cash registers, cash offices, retail inventory controls, and service operations as directed.
Research cash variances and suspicious register transactions using ASPECT Point of Sale Exception Reporting Systems, the In-Store Processor, and other investigative tools.
Investigate accidents involving associates and customers, write reports, and obtain photographic evidence as necessary.
Maintain confidentiality of investigative research and case information.
Maintain facility physical security, including opening and closing procedures, key controls, electronic article surveillance, and intrusion detection system alarm controls and response procedures.
Inspect fire suppression systems, emergency equipment, and potential workplace hazards as directed.
Assist management with facility evacuations and implementation of mandated Force Protection/Anti-Terrorist measures.
Monitor Known Theft evidence, Lost Found programs, and Access Control policies for assigned facilities.
Assist with and monitor the destruction and disposal of merchandise marked to zero in accordance with NEXCOM policies.
Testify as necessary in criminal and civil court proceedings, including Military Courts Martial, military command disciplinary proceedings, and administrative hearings.
Follow prescribed work schedules and maintain a professional appearance and demeanor in communications.
Follow the department dress code prescribed by the Loss Prevention Safety Manager or Supervisor based on assigned duties.
Promote and follow NEXCOM LPS programs, including Civil Recovery, Y.E.S. for juvenile shoplifters, Code Adam, and the IDEAS Reward Program.
Maintain knowledge of inventory-shrinkage factors, high-shrink departments, and strategies addressing shrinkage concerns.
Assist with LPS training and awareness initiatives for NEX associates.
Perform other related administrative and investigative duties as assigned.